Comfort Suites Cheyenne

When we got the first room, it wasn't cleaned yet. But they quickly got us a clean room and it was fine. I thought it had a hot tub. But I was searching so many different places, I guess I was mistaken. The breakfast was great the next morning.

Very high quality hotel with a beautiful lobby, great breakfast and very large clean rooms. The fitness room had good free weights and treadmill. I would definitely stay here again. If I have any complaints, my room did not have any blackout blinds, so people could see you through the window with their partial shades. Still a great hotel.

Room was very nice but laid out really weird. Bench/ work table to close to the bed and was in the way to bathroom. Not able to move it. Shower was very roomy but whoever designed it didn’t put any shelves in it to put shampoo and essentials on! Tv was mounted fine but wasn’t able to swing it to watch while in bed. It was centered on the work table! 😡

First of all we found out there are 2 Comfort inn and Suites in Cheyenne. This review is for the one next to Warren AFB at 5401 Walker Rd, Cheyenne, WY. *Bottom line-find a different hotel until the major housekeeping logistics issues are resolved.* Corporate needs to step in and help create a manageable system for this hotel. We have never had the problems we encountered. As I read reviews later I saw that our experience mirrored some others. The Good: breakfast was a pretty standard hotel breakfast. The hotel itself was very nice and in good repair and generally clean. Workers were polite and seemed to be trying. It was close to the freeway and Warren AFB The Bad: poor communication. We arrived to check in at 9:45 PM after a 12 hour drive. While in line to check in we found out people had been waiting an hour or 2 for their rooms to be cleaned and ready. We had reserved that afternoon through a third party for a room listed as 3 queens and had called to confirm that we had a room. (Turns out the room would have gotten had 2 queens and a small pullout and should not have been listed as 3 queens.) ***Apparently housekeeping was still cleaning and preparing rooms at 10 PM***. We had 3 kids with us and after waiting a little over an hour we were given a room with a king and pullout slightly smaller than a full size. I think the worker was trying to get us into a room as quickly as she could. We were so tired we just made it work. Later we heard some guests with reservations saying **they were turned away because their room was never ready-this was after 11PM!** In the room there were *no sheets for the pullout, *no pillowcases on any of the pillows, and *no soap and only *one bath towel in the bathroom, so we had to ask for all those things. (There was only makeup remover wipes, 2 conditioners and a half empty lotion for toiletries.) Once we got settled it was fine, but it shouldn’t take 2 hours to check into a hotel. Had we known we would have just camped (we had our gear with us) or gone to another hotel.

Do not stay here unless you want to be charged frivolous fees after you check out. I was charged $25 for “stealing towels” 3 hours after check out. I travel for work and spend 300 nights a year in hotels. I do not want your dingy towels. Word of advice: have them check your room to ensure they see all their linens are present before you get 200 miles away and there is nothing you can do.

Cosmetically, things are beautiful here. However, the attention to detail is terrible. No matter how long you let the hottest temperature of water run, you get a lukewarm shower. Breakfast was horrible, no other options from biscuit and gravy, no creamer available. Air conditioner blows directly on the bed closest to it and you can’t move the vents. The tv is positioned so far away from both queen beds that it’s actually funny. Got to hear every step the guests above us took. Be sure to check out the plant tags left on all the landscaping- also comical. Was fine for one night, but would not last any longer than that.

The hotel in general was great. check in was good. My complaint is that we left my husbands bluetooth there. I called within an hr of leaving and was assured more then once it would be gotten and put aside with a note and my name for me to pick up when we came back thru town on our return trip. When we came back nobody could find it and hasnt been able to since. We will assume it was stolen by house keeping or staff. Becareful in trusting what you are told.

Hotel appears to have several maintenance issues. Our room had a door that was hard to shut, at least one of lights didn’t work, and the walls were so thin that it seemed like we were sharing our bathroom with the neighbors since you could easily hear them. The “modern” styling seemed cheap and uncomfortable.