Avaliações do Terra da Luz Pool Villa

1. Accommodations: good as they have three rooms with double beds. They were suitable for family and a group of six to stay together 2. Service: We experienced slow responses and no feedback via WhatsApp or WeChat. Although they provided extra toilet paper and tissues upon request, they did not provide any housekeeping services for 5 days and we were informed to manage our own garbage each day. 3. Swimming Pool: The pool was very dirty, no filtration system and full of insects. It was not suitable for swimming. We contacted customer service but did not receive a follow-up. It did not meet our expectations of a villa. 4. Cleanliness: We found a dead cockroach on the stairs, and the smell in the ground floor toilet was very bad. Other than that, the cleanliness was acceptable. 5. Noise: The property is very close to a flight path, causing significant noise, especially at night. 6. Shower Drainage: There is a serious drainage issue in all three shower rooms.

Very nice villa. Staff use WhatsApp to communicate. However the pool was not able to be turned on. Room are all equipped with washroom.

這些年住過最臟的地方，冰箱裏麪發黴，房子到處是頭髮，聯繫了房東不給收拾衞生，泳池的水應該從來沒有換過，到處廚具、衞生間、毛巾、門等等，全部都非常非常臟。在清邁這種十八線城市，淡季一晚上1500的價格，不應該是這樣的標準吧。國內隨便一家50塊的旅社衞生都不會這麼差。

設施：完美 衞生：乾淨 環境：很好，自帶泳池。 服務：可以郵件溝通，也可以和管家加微信聊，自助入住也很方便你，租了摩託車，正好自帶院子，非常方便。

房間乾淨，設施配備完善，離市區也不遠，下載一個打車軟件就全搞定了！

雖然夠大 每間房有廁所 但熱水完全不夠熱 有向業主提出呢個問題2次 但都被無視 冇回覆 地點不是十分方便 另外泳池有好多小昆蟲 根本游唔到水 有叫業主清理 Housekeeping 清理完 都仲有

優點是三室有客廳，適合家庭出遊，清潔程度還算不錯。缺點是整體的運營團隊缺乏專業性，一是衞生打掃兩天一次，垃圾桶會滋生很多小蟲；二是到了沒有人員迎接，事先也沒有發我密碼箱鑰匙和Wi-Fi密碼，以後按照預訂的地址去找，居然有人入住了，後來不知道哪裡出來個男的，帶着我們入住了與實際預訂相符合的單位（所以郵箱給到的預訂地址是錯誤的）；三是預留電話服務人員英語水平非常糟糕，衹能加了微信打字溝通；四是最後一天竟然讓我們搬離到另一個單位，説她地方看到的是我們訂了兩個不同的單位（前四天一間，最後一天另外一間），我給她看了我地方訂單的截圖，顯示是一間五晚），還是説“you have to move to another villa”, “it is just next to you”，我明確表示不會搬，有問題和我的代理商聯繫，我地方沒有問題，最後表示我們可以繼續住這一間。總體來説，出了服務團隊拉胯，硬件條件總體是滿意的，閑暇時間還可以游泳。

친구와 함께간 가족여행♡ 너무행복했습니다~ 풀빌라에 3일 즐겁게 놀다갑니다~ 청소도 잘해주시고 사장님이 너무 친절했어요~~ 올겨울 한달살기 갑니다!! 다시 꼭 갈께요~^^

가족여행으로 가서 독채 빌렸는데 너무 좋았어요 방도 다 넓고 깨끗하고 부모님이 음식을 잘 못드셔서 숙소에서 거의 다 만들어먹었는데 식기도 다 구비되어있고 전자레인지도 있고 너무 편하게 잘 쉬다가가요 다만 호텔식이 아니라 컨시어지 같은곳이 앖어서 상주하는 직원이 없어서 요청사항이 있을때마다 메일로 연락을 해서 조금 불편했어요! 이고 말고 다른것들은 모두 완벽했어요!!

房間非常大，地方整潔乾淨，設備齊全。適合一家人或者同一班朋友入住。下次再嚟清邁都會選擇呢一間別墅。

除了入去酒店這條路比較黑之外，裏面環境不錯

環境很好 只是有點小昆蟲 熱水不夠熱

很差 感覺住在會被綁架的地方