Avaliações do Smile Lanna Hotel

Resposta da propriedade: Thank you for your kind review of Smile Lanna Hotel! We are thrilled to hear that you enjoyed your stay with us and appreciated the warm hospitality, comfortable rooms, and convenient location. It's great to know that our staff contributed to making your experience even more memorable.We're also glad you found the breakfast options to your liking and felt that our hotel provided excellent value for the price. Your feedback means a lot to us, and we're grateful for your recommendation.We look forward to welcoming you again on your next visit to Chiang Mai!Best regards,The Smile Lanna Hotel Team

Resposta da propriedade: Thank you so much for sharing your wonderful experience at Smile Lanna Hotel! We are thrilled to hear that you and your family had an unforgettable stay. It’s fantastic to know that our staff’s warm hospitality, the family-friendly room, and the pool made your stay so enjoyable. We are also glad that the location and breakfast met your expectations.Your feedback means a lot to us, and we are delighted that Smile Lanna was the perfect setting for your family getaway. We truly appreciate your recommendation and look forward to welcoming you and your family again in the future!Warm regards,The Smile Lanna Team

Resposta da propriedade: Thank you so much for your wonderful review! We are delighted to hear that you had an enjoyable experience from check-in to your stay, and that you appreciated the service, our team, and the cozy ambiance of the hotel. It’s great to know that you found everything clean and comfortable.Your recommendation means a lot to us, and we hope to welcome you back again soon for another memorable stay.Warm regards,The Smile Lanna Team

Resposta da propriedade: Thank you for your wonderful feedback! We are delighted to hear that you and your kids enjoyed the swimming pool, free fruit and snacks, as well as the breakfast. It's great to know that our service met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay! Best regards, Smile Lanna Hotel Team

Resposta da propriedade: Thank you for letting us know and we sincerely apologize for the inconvenience you have experienced due to the unresponsiveness of the room service and front desk. Please note that the room service food service closes at 9pm, last order at 8.30pm, but the front desk is open 24 hours and we will look into this matter to ensure that this situation does not happen again in the future. Your feedback is valuable in helping us improve our service. We hope to have the opportunity to address this during your next stay.Best regards,Smile Lanna Hotel Team

Resposta da propriedade: It sounds like you had a great experience overall! The friendly and professional staff, along with the Christmas party hosted by the hotel, must have added to the festive atmosphere. It's nice to hear that you enjoyed the breakfast with a variety of choices, including mango sticky rice, a Thai delicacy. It's a shame you couldn't enjoy the pool due to the cool weather, but it's good to know that everything else contributed to a wonderful stay. If you have any other questions or need further assistance, feel free to ask!

Resposta da propriedade: Thank you for your wonderful review of Smile Lanna Hotel. We're delighted to hear that you found our hotel very clean, with a lovely swimming pool, friendly staff, well-equipped rooms, and a great breakfast with a wide range of food. We're especially pleased that you enjoyed the best coffee during your stay.We look forward to welcoming you back in the future.Warm regards,Smile Lanna Hotel

Resposta da propriedade: Thank you for your feedback! We're delighted to hear that you found the value for money to be great and enjoyed the breakfast. We always strive to offer a satisfying experience for our guests, and it's wonderful to know that we met your expectations. We hope to welcome you again in the future! Best regards, Smile Lanna Hotel Team

Resposta da propriedade: Thank you for your feedback! We're glad to hear that you found Smile Lanna Hotel great for kids. We strive to create a family-friendly atmosphere with activities and amenities that cater to both adults and children. We hope to welcome you and your family again in the future!Best regards, Smile Lanna Hotel Team

Resposta da propriedade: Dear Valued Guest,Thank you for your kind review! We're thrilled to hear that you had such a pleasant experience during your stay with us. We're glad that you enjoyed the complimentary airport transfer service and appreciated the comfortable and spacious room, as well as the beautiful garden and pool area.It's wonderful to know that you found the afternoon tea refreshing and satisfying, especially after a day of sightseeing. We're also pleased that our staff, including those who speak Chinese, were able to assist with your tour and transfer arrangements to make your stay even more seamless.We truly appreciate your compliments to our team, including our dedicated drivers, who ensure that our services are reliable and punctual.We hope to have the pleasure of welcoming you back in the future for another relaxing stay.Best regards, The Smile Lanna Team

Resposta da propriedade: Thank you for your wonderful review! We are delighted to hear that you had such a positive experience with our friendly and helpful staff, and that you enjoyed the convenience of being close to the pool. It’s great that your little one also felt welcomed and appreciated by our team!We're glad you enjoyed the breakfast, the bead bracelet activity in the morning, the afternoon tea, and the complimentary minibar—it's our pleasure to provide these special touches for our guests. We appreciate your recommendation and agree that booking in advance is always a good idea, especially during peak seasons!We hope to welcome you and your family back soon for another great stay!Warm regards,The Smile Lanna Team

Resposta da propriedade: Dear Xinderuixi,Thank you for sharing your detailed feedback with us. We truly appreciate your kind words about our Thai staff and their warm, sincere service, as well as your positive comments regarding our hotel’s ambiance and the free airport shuttle.We apologize for the issues you encountered during your stay and deeply regret the inconvenience caused. We understand your frustration regarding the additional charge for the extra blanket. We strive for clear communication and transparency, and it seems we fell short in explaining the policy beforehand. Your experience is certainly not the standard we aim to provide, and we will review our procedures to ensure this is handled better in the future.Regarding the pool temperature issue, we sincerely apologize for the confusion and discomfort it caused, especially with the pool not being heated as expected. We appreciate your patience in working with us, and we will further investigate why the pool was not heated on time and ensure that future guests can fully enjoy this facility. The health of your child is very important to us, and we are sorry that this affected your stay.We also acknowledge your concern about the noise from the nearby road. We understand how important a peaceful environment is, and we will explore ways to improve the soundproofing in the rooms to enhance guest comfort.Once again, we thank you for your constructive feedback, and we hope to have the opportunity to welcome you back in the future with a much improved experience.Best regards, The Smile Lanna Team

Resposta da propriedade: Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Smile Lanna Hotel. It's great to know that you enjoyed the service, the beautiful Lanna-style architecture, the well-maintained gardens, and the diverse facilities we offer. We're especially glad that the children's activities and the relaxing atmosphere of the pool added to your enjoyment.We truly appreciate your detailed feedback and hope that next time you visit Chiang Mai, we can have the pleasure of hosting you again. Thank you for recommending us, and we look forward to welcoming you back soon!Best regards, Smile Lanna Hotel Team

Resposta da propriedade: 尊敬的客人，感謝您在近期入住我們酒店後抽出時間分享您的詳細反饋。我們非常感謝您的意見，因為它有助於我們為所有客人提供更好的體驗。我們很高興得知您享受了入住期間的一些方面，包括我們員工的友好服務、小童游泳池設施以及早餐的多樣性。知道我們的某些服務達到了您的期望，這對我們來説是非常鼓舞人心的。然而，我們對您在入住期間遇到的服務、清潔和設施等方面的問題深感抱歉。我們理解這些方面未能達到您的期望，因此對給您帶來的不便深表歉意。請允許我們為您解答和處理這些問題：1. 服務:我們對您在入住時遇到的溝通問題深表歉意，尤其是在床位請求方面。雖然我們根據您的要求安排了床位，但在入住當天調整床位配置比較困難，特別是在客滿的情況下。我們酒店共有63間客房，標準雙床房通常配備兩張3.5英尺的床，而大床為6英尺。如果您需要加床，費用為1,200泰銖，包含早餐。然而，如果您的孩子年齡在3至11歲之間，早餐僅需付款200泰銖，因為孩子與父母同牀。房間內的設施也是共享的，但如果需要額外的設施，需付款600泰銖。關於退房時間，我們的標準退房時間為中午12點。視客房情況而定，我們可以安排延遲退房，因為下一位客人的入住時間為下午2點，清潔團隊需要時間準備客房。我們理解關於房卡的功能可能存在誤解，房卡有效期至中午12點，但如果需要，可以前往前台更新房卡。我們將審查這些流程，確保前台團隊今後能提供更加清晰和專業的溝通。同時，我們也對孩子早餐費用方面的任何混淆表示歉意。2. 清潔和房間狀況: 對於房間的清潔問題，特別是蟲害問題，我們深感抱歉。我們非常重視清潔問題，並已與清潔團隊討論，確保未來不會再發生類似情況。3. 家庭友好設施: 我們感謝您對小童友好設施的反饋。我們致力於為家庭創造一個舒適的環境，並將努力改善我們的設施，以確保它們更加適合和令人愉快。再次對您入住期間的任何不便表示誠摯的歉意，感謝您的建設性反饋。我們期待未來能再次歡迎您，併為您提供更加順暢和愉快的入住體驗。此致 經理, Smile Lanna 酒店