Avaliações do Bodhi Serene, Chiang Mai

This quaint hotel was rather underwhelming with the service. Upon arrival, we were "greeted" with unwelcoming receptionist. Not that we couldn't help ourselves with my one luggage, it would have been nice if an offer to help by the receptionist/bellboy. In the end we carried the luggage to our room, up 3 flights of stairs, with the receptionist walking casually behind. Next, we had trouble with the lock to the door. The same receptionist took our key card and tried (almost breaking it with some brute force) before it worked. One of the key catd seemed to be not working. Instead of sending the replacement key card to us, the receptionist "instructed" us to collect from the front desk. Of which, we obliged so as not be too self-entittled. It would have been nice if it was otherwise. One of the house keeping staff (female) was consistent in maintaining her disinterest in service. When asked about the switch for the jacuzzi in the main swimming pool, she just replied "no, no, no".... when my friends and i asked for the pool towel from the front desk, (yes, the towel ran out and no one was there to help), the same female staff appeared with a few towels. She really looked unhappy and always like stomped off after leaving two stacks of towels thereafter. The bext day when i asked for the shower gel and shampoo to use from the front desk (since it was not replenished during house keeping) again, the same staff brought over the small bottles of shower gel and shampoo. She just left the littles bottles in my hands and turned away... when i thank her nonetheless, she walked on without turning or any form of acknowledgement. well, i supposed she must be hvaing a hard time at the workplace. I wish her well. So i informed the manager that the staff may indeed need some help to cope. To wrap the final day (and our less pleasant stay here), my friends witness a couple of units at our block who smoked in front of their units. One even had the ash-tray on the coffee table (similar to the one left at the designated smoking area). That left us rather puzzled that why the double standards where those guests were given the liberty to smoke in front of their units and for my friends, they had to climb 3 flights of stairs to the designated smoking area each time when they wish to smoke. Nonetheless, the manager of the hotel did her best to address our feedback when we were checking out. Thank you for listening to us.