Usuário convidado
31 de janeiro de 2023
Terrible customer service. I stayed one night but was charged for two due to apparent mix-up by Marriott Bonvoy. The site manager, Amy Williams, was condescending, appearing to be half-drunk as she told me she and her staff almost lost their jobs due to COVID. And now, she must be careful with the "hotel budget". She appeared to be more concerned about her job, her history, her budget, than about a loyal customer. Amy Williams tried to push me towards Marriott Bonvoy to get a refund...but Marriott Bonvoy pushed me back to the hotel, advising the hotel charged me and must, therefore, provide the refund. Amy Williams refused. I lost $184 but Fairfield Chickasha (and Marriott Bonvoy) will lose THOUSANDS over the coming years. I will not continue to partner with a hotel that treats its loyal, paying customers so poorly. Stay away from Fairfield in Chickasha...go to Hampton Inn down the street. I have cancelled my Marriott membership and now fly solely with Hilton.
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