Usuário convidado
22 de novembro de 2022
It really does pain me to give this beautiful hotel 3 stars, but there is a major miss by the hotel. Starting with the positive: beautiful, quaint and very boutique style. The service from everyone working the interior (housekeeping, restaurant, bar, reception) was excellent. The restaurant is fantastic, the continental breakfast offered is simple and excellent. The best pan dulce I’ve ever had. The rooms and especially bathroom have ample room. Our room was located in the courtyard area and was just lovely. Here is the incident that leaves me to give the hotel less than stellar review. We came into Chihuahua for a family wedding. When we checked in, they did tell us the front doors are closed and locked at 11pm so come in through the back (parking lot area) if we come back after hours. Saturday night we left for a wedding reception, dance and we’re brought back well after hours (2:30am), we came around the back to be dropped off to find the parking lot gate and iron door locked, guard station dark with window shades drawn, no way to get in. The card reader os at the back door and you have to walk through the small parking lot to get to it. But the parking lot was closed off with no one (meaning the security guard) in sight. We rattled the door, waved at the video camera but nothing, went to the front (knowing it was locked), pressing the doorbell hoping someone would check the front, called the hotel as well with no one picking up. After 30-40 minutes trying to figure out what to do- has already gone across the street at Quality Inn to see if they had a room available for the night as well as another hotel around the block. We tried one last time around back to see if there was something we missed. My husband rattled the iron door and made noise and we see the guard stumbling out of the dark guard station to let us in. HE WAS ASLEEP. Found out he is the only staff at the hotel overnight and calls to the hotel as well as the front buzzer goes to the reception area (where there is no one overnight). While granted, the guard should not have been asleep in the first place, there need to be a way guest have access to their rooms even after hours- key pad at street level to let you into the parking lot to get to the back door, a door bell that notifies the guard station or whomever is the person on duty overnight. This oversight is completely unacceptable, especially for such an establishment. I would still recommend this hotel but only if you are guaranteed to be in the hotel by 11pm. If you have events to attend where you would be returning after hours, I would NOT recommend this hotel, use one where you know the front desk is manned and you can easily access your room after hours.
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