Shereena
16 de fevereiro de 2024
The worst experience of my life .. extremely noisy, you cannot sleep later than 7:00 am because there will be noises of their workers and Chinese people talking loudly in the corridor, no one is available to communicate in English. The staff on the front desk, gives wrong information. The deposit that you pay at the time of check in, make a lot of deductions by miscommunication.
My experience: I booked the package that included two breakfast. I asked their duty manager ( the only lady that front desk officer asked me to communicate since they assume, she can talk in English) . I asked her if I can have the breakfast in my room and will that be covered by the package I bought? And with full confidence, she said : yes , it’s ok . At the time of check out, they deducted a lot of money from my deposit and when I asked , they said the payment of breakfast had been deducted that was provided to your room. Although, I clearly mentioned that your duty manager told me that it will be included in my package, they totally denied by saying that do you have any proof ? Well, I am a regular traveler and that’s my concern that why don’t they record the calls ? I suggest all the foreigners to never ever stay in that hotel .
Traduzir