The Cicero Grand

It was good service

Not sure what the knock is on this facility but we enjoyed it fine! Room was large and well apportioned; everything was comfortable--beds, chair, linens, towels. The room felt damp due to lack of dehumidifying from the A/C but it was apparently the same with other guests. Very good breakfast; eggs, bacon, waffles, cereals, juices, and fruit...Cracker Barrel nearby if you need more. Plenty of room in the breakfast area. Staff was quite welcoming and friendly. If ever in the Syracuse area again, we'd not hesitate to return.

Been to a lot of rude hotels but this one is by far the worst!!! This place sucks, customer service was no help, front receptionist did not give a f**k about anyone but they selves , requested replacement keys many times. Forcing me and my family to wait outside our rooms. Do your self a favor and go to any other hotel. stay away from this one!

I bruised and cut my toes two times by hitting the broken bathroom doorstop. I requested the hotel replace the doorstop but they did not. I stayed in the hotel for two-weeks. I made three requests during my stay that my room be serviced. They never did this. The wallpaper was peeling off the walls in the bathroom. My room keys would only work for one-day, and then I would have to wait at the front desk 30-minutes before someone would show up to make new keys for me. The breakfast area was dirty. There are signs all over the hotel saying they are remodeling, but there is no remodeling taking place. I travel 50-percent of the year across North America and this is one of the poorest managed hotels I've ever stayed in.

The receptionist was great,gave us a good rate for the room, the room sofa bed was full of stains and very uncomfortable,went and asked for face cloths but they didn’t have any so they gave us small towels. The breakfast was acceptable. Got to say that the hotel was in the stage of upgrading.

The hotel was overbooked leaving our room with out clean towels. The maids never cleaned the room and dropping off complementary coffee, cups and glasses, the bed was not made or the floor vacuumed We were told “the hotel was at max capacity that meant there were no clean towels” , how does that make any sense??!! Especially in this day and age when we are trying to prevent spread of disease?! Im blaming corporate management! Not the poor kid behind the counter, giving out the pat excuse, not his fault! Maybe i’ll onondaga county health dept., for one! How is using dirty towels and wash cloths sanitary?! Plus…$215 a night! Not a cheap place to stay. They said they’re full mainly because of the NYS fair! Well fair is EVERY year so here is a suggestion… ORDER more TOWELS! DO the LAUNDRY! Just dont come up short towels again, like reusing toilet paper

The sink was filthy and the coffee maker in the room didn't work. I told the desk person who said they don't supply coffee in rooms anymore but there was coffee but the machine lacked the holder for the coffee packet. I told him about the sink and he said he would check on it. I was disappointed.

No towels in pool area went to front desk. No pool towels. Only bath towels. Broken lamp shade Bathroom sink drains very slow Electrical outlets on lamps don't work No usb ports No orange juice No do not disturb sign in room Sofa bed broken No one at front desk. Had to ring bell every time. No internet service Sat. Room very dirty. Checked out one day early from our scheduled two day stay due to all of the above issues. Charged us for early checkout $42.75 then refunded $64.73. Net $20. Really. Going to contact corporate for full refund and file a complaint. We have stayed here several times. Never again. No manager named.

This was a rough one. My husband and I have stayed here many times over the last 8 years, since we can’t stay with family in town due to pet allergies. It’s always been fine. Not fancy, not amazing, but fine. This time around, things were really subpar. Although the staff was friendly, basically everything went wrong. 1. We got in late on Thursday night and I checked the bed, as I always do, and found a huge stain on the mattress (pictured). After close examination, we determined it had to be coffee or something similar, and decided to just deal with it. It was past midnight and we were exhausted. I reported it the next day so as not to get charged for it, and was told “this hotel is closing and changing over to a new chain in a few months so everything will be new soon.” That’s nice for everyone else, but does that mean things are just going to get worse until then? 2. The next day, I took a shower and found the water was just barely tepid. Meanwhile my husband’s shower alternated between icy and scalding. 3. Here’s the big one: at 3:30 am on our second night there, the phone rang. Startled awake, I answered, only to hear that it was a “scheduled wake-up call.” When I went downstairs to the desk the next morning I asked how this could have happened, the person at the desk said that it “must have been kids playing around upstairs” and they “were really sorry, but yes, they did put in a wake-up call for our room.” We don’t have kids, and how they thought it seemed appropriate to take instruction from a random child, I don’t know. We did not sleep well that night. Or any night of the stay, really. 4. The next night our keycards stopped working. 5. The last morning, I couldn’t find anyone to check out with, so l left the keys at the desk. Hope that was allowed! While we were waiting, there were another couple of people also waiting there because their keycards stopped working too. 6. The elevator was out of order on our last morning there. I don’t mind walking, but I don’t particularly want to lug all my bags up three flights of stairs. Luckily we were already on our way out by then and only had to walk down the stairs. And then some general comments: - the bed was not comfortable. I woke up with aches and pains, and the pillows felt incredibly cheap. - the bathroom didn’t look super clean. - I could hear all the conversations clearly in the room next to ours, and it sounded like their bathroom wasn’t clean, either. We’re not fussy about noise, but if you’re looking for a quiet, private stay, just know that this is probably not it. - the water pressure of the lukewarm shower was not good. - you have to request housekeeping if you want it. We don’t typically utilize housekeeping during our stay, but if this matters to you, you might want to book elsewhere. Actually, that’s kind of the summary of this stay: you might want to book elsewhere.