Usuário convidado
31 de julho de 2023
We arrived at 12:30pm for check in. The front door was locked and there were no instructions on how to access the lobby. We rang the bell and knocked for about 10 minutes. No one came. We waited on the narrow street with our luggage until another guest walked out and opened the door for us. We walked into the empty lobby and looked at an empty welcome desk. We finally found a business card on the desk. We called the numbers. The first was disconnected. The 2nd was answered by a gentleman who shared he'd be over shortly. 15 minutes later, he arrived and asked us to pay before entering our rooms (They charged an extra 10 euro above what our initial reservation was for 'fees.') We booked two rooms for adults and kids. The room in the main bulding was spectacular. Exactly like the website pictures and what we expected. The other room was actually an adjacent facility and was nothing like the pictures. The AC downstairs did not work making the rooms unusable. We called and told it'd be fixed. It was not. The beds in the master were a twin and a child's princess bed (see pic). There was debris, ants, broken glass, random nails, broken shower spigot, trash in the appliances. The shower had very little water pressure. The front door had to be wrestled open There was a bag of used shoes in the master bedroom. The kids room had no AC. When we asked about other options, we were told this was all they had. We had sent messages via website and called ahead of time to arrange a shuttle. When we arrived, we were told that they'd have to take us in two trips or get another car. They also requested to be paid 80 euros in cash separate from the hotel bill. During our stay, we did not see anyone working the lobby. We had to call multiple numbers to find someone to help. These and various other negative elements made us feel unwelcomed. Moreover, we felt deceived as the pictures on the website only showed the beautiful rooms, not the room we were given (see attached pictures.)
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