Westgrove Hotel

Arrived up from Cork slightly late for 7pm reunion dinner. First impressions when I walked in the door very good, checked in with full payment taken which was fine. Left my overnight case in the room and heard a noisy fan which I would check out later. Arrived to dining room to reconnect with lads I have not seen for many years. They were all seated and had placed their orders. Dining staff were very attentive to me and I placed my order with them. Food was excellent with a delay between courses which was understandable as a busy hotel with another function and restaurant to cater for. Returned to my room after midnight to unpack and investigate fan noise. I did not see a wall controller for a fan coil unit which I could switch off. Discovered room was space heated by a radiator with natural ventilation (i.e. no cooling). Behind a non see through curtain I noticed the window was partially open which I closed. The noise level was at an unacceptable level continuous throughout the night that I was unable to sleep. I was trying to figure out why noise was continuous from HVAC equipment in a hotel setting and all I could think of did someone leave on a kitchen extract hood exhaust fan, was it external DX refrigeration equipment serving a Kitchen Cold Room(s)/fridges to maintain required internal temperatures or a chiller? Anyway I would check out during daylight. I tried to sleep in the en-suite with the door shut but the noise level was unacceptable even there. So I just stayed awake and when daylight broke I discovered understandably I was unable to open the window fully to go on to the flat room and determine the noise source. Looking out the window I did see a double stacked supply/extract AHU on the left side, a number of DX condensers straight ahead with some fan units to the left of them. Went down for breakfast saw a guy clearing tables gave him my room number and helped myself to orange juice and Alpen which was lovely and joined some former class mates at their table. Would have loved tea and toast but there seemed to be nobody around to ask. Returned to my room made tea and went to a reunion morning presentations with some hobnob biscuits I had brought with me. At about 11am we had a presentation break and at this stage I became shattered with tiredness and returned to my room and whatever about continuous fan noise I just lay down on the bed resting till about 1.30pm having skipped post break presentations. I found a lovely coffee shop in the nearby shopping Centre.. When I waked in the staff were very welcoming and I explained that I was tight on time and requested a flat white and a cheese tootsie which to the surprise of a foreign guy I paid in advance. A foreign woman came to check with me was everything ok and when I explained why I was in the area after so many years and all the changes to a little village that I knew way back. We had a great chat and she even shook hands with me. As I had to leave at 2pm I lifted up my cup

A member of our party was overcharge for a drink Manager said he'd sort it out never did. Waited 10/15 mins twice for drinks to be brought to our table during dinner Half the party were finished their main course while the other half waited 15/20 to get their main.Service was very bad We complained to manager on the night. He just stood there and was not helpful at all The day after we checked out a payment of 295euro tried to be taken from my card for a room that had previously been cancelled. I had to call the hotel and explain what happened and make sure a payment wasn't taken All very inconvenient I've called hotel twice to speak to management Told on both occasions they would call back 4 days later ive still heard nothing .

Excellent friendly staff throughout my stay Breakfast was hit and miss no one to tell you where to go the first morning we waited 10 minutes for tea and toast we had eaten our breakfast before it arrived communication problem for sure Also no housekeeping would have expected it as we stayed 2 nights

We had such a lovely stay with our friends from Cork last weekend A great welcome from Fi on reception on arrival . Rooms were excellent very clean and comfortable we chose to have dinner in the Bar the food was delicious and Shannon was lovely she served us on the night. Great night sleep and lovely Breakfast what more could you ask for . Location was great for Punchestown , Golfing and of course the shopping. We hope to make one of the great shows that they have here next year to include an overnight stay . Many Thanks to the Bonnie and Her staff at the Westgrove Clane.

Room was very clean and comfortable Reception staff very helpful and friendly Only stayed one night but had a pleasant stay and the dinner and breakfast was very nice , the decor was amazing in hotel and had a lovely Christmas feel in the outdoor garden area

Myself and my friends would highly recommend this hotel very comfortable spacious rooms and the food was lovely ☺️ we had a very relaxed stay and the staff were very friendly . More importantly it was a complete bargain very affordable. Kildare Village is very nearby also