The Hiatus Clearwater Beach, Curio Collection by Hilton

Amazing hotel, can’t wait to come back! Everything was so clean, location is perfect, staff was great…overall met all of my expectations.

new and beautiful, but the staff need more training.

風景絕美 設施：很好 衞生：很好 環境：很好 服務：很好

Very nice and clean hotel, staff at the bar was very attentive, and I have to give special kudos to the valet team, especially Joel for his warm and engaging conversations. He always asked if my stay was going ok and if I needed anything. I will definitely stay there again when in the area.

My husband and I had an amazing stay at The Hiatus Clearwater Beach! The hotel’s design is stunning and really gives off that cruise ship vibe—very cool and unique. The views were incredible, and we could have spent all day just soaking them in. Julie at the front desk was super helpful in getting us settled into our room and made sure we knew all about the hotel’s offerings. Also, a big shoutout to Joel, Patrick, and Tyler from the violet service—they were fantastic and made everything run so smoothly. Definitely recommend this place for anyone visiting Clearwater!

This hotel is amazing! We stayed here for a family gathering and everything exceeded our expectations. The views are breathtaking, the rooftop pool and bar was so much fun. The staff were all very nice and attentive. We had dinner and breakfast on site, the food was delicious!! On top of this, it’s a great location on beautiful Clearwater Beach!! We will be back to The Hiatus again soon!! Thanks for a perfect stay!!

Hiatus Hotel - A Disappointing Experience I recently stayed at the Hiatus Hotel with my family of six, which, unfortunately, turned out to be a regrettable experience, especially considering the $430 per night price tag. Despite being a new hotel, it was riddled with issues that significantly detracted from our stay. **Room Readiness and Communication Failures** Upon arrival, I was informed that my room wasn’t ready yet, and I would receive a message once it was. To my frustration, this message didn’t arrive until the next day through the Hilton Honors App, as it us not possible to send a message to an international number. Given that the hotel is new, I would have expected at least the basic check-in processes to be smooth, but this was not the case. There is not even a real entrance, you enter by passing by vallet parking. **Room Issues: Showers and Climate Control** We booked two rooms, and both had the same problems with the showers: the regular showerheads did not work, and only the rain showers were functional. For a brand-new hotel, this kind of maintenance issue is unacceptable. When I raised this with the manager, his only defense was that the hotel was new, which felt more like an excuse than a valid explanation. The climate control system was another major issue. It was extremely difficult to use—so much so that it felt like you needed a college degree to operate it. Even worse, it was both loud and inefficient, leaving both rooms freezing cold. Again, this was consistent across two separate rooms, so it’s clearly a systemic problem rather than an isolated incident. **Breakfast Disappointment and Membership Disregard** As a Gold member who booked a room with breakfast at extra cost, I was shocked to receive a separate, inferior menu with fewer selections than the standard one. When I inquired about this, the waiter confirmed that the options were indeed worse and, astonishingly, that coffee was not included. I raised this issue with the manager, whose response was dismissive, stating that we were getting what we booked. This left me feeling that my loyalty as a Gold member was entirely unappreciated. **Third-Party Services and Poor Handling of Luggage** Adding to the frustration, I discovered that essential services like breakfast and valet parking are managed by third-party providers. This lack of direct management may explain the inconsistencies and poor quality of these services. For example, on the day of our departure, we left in the afternoon, and since the hotel has no luggage storage (a baffling oversight), they placed our luggage in our car. However, the car was left in the blazing sun with all our luggage and perishables inside, which was extremely careless. This further demonstrated the hotel’s disregard for guest comfort and the basic standards expected of a hotel in this price range. **Management's Poor Response to Complaints** The most frustrating aspect of the stay was the manager’s lack of concern or effecti