Usuário convidado
18 de julho de 2023
I wouldn't stay in this place for anything, our stay it was horrible, we arrived got 2 rooms in the hotel, my husband and I purchased the most expensive suite in the hotel, witch they never told us it was next to the road. So we arrived in our room and the AC it was off, and it was 95 degrees outside, but inside the room, it was probably 110 degrees. So you need the key to turn all the electricity on in the room. Ok, we were frying for awhile, night comes, we go to bed, and it sounds pretty loud outside our room, we thought the noise was going to go away later when everyone went to sleep. No way that never happened it gor lauder at night Time, so we had to get up at 12:30 half sleep to change our room, the receptionist was a total lier, she told us when we arrived that it wasn't any more rooms king size, so when my husband went to get another room they showed him 2 different king size bedroom, 1st one the AC wasn't working and we stayed in the 2nd one witch smell like cigarettes super nasty, but it was a lot more quiet. They didn't really offer a good solution, next morning I got up and ask for a refund for the difference in the room, the room they put us in the end it was super small and stinky. I paid 3 times the price of a regular room, and they told me they couldn't give me anything back and they couldn't help me. I was so upset because I hardly had any sleep and the WOMEN AT THE RECEPTION ARE SUPER RUDE AND UNHELPFUL, I DON'T recommend this hotel to anyone, if you want to have a good sleep, it to laud being downtown and all the Rooms are next to the street it was a nightmare. Worst day on our vacation. And we stayed for 3 weeks in all kinds of different hotels. It is a lot of better hotels in Colima.
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