Residence Inn Columbia

DO NOT STAY!!! BED BUGS-TICS, whatever it was! We were only in the room for 2 hours before finding the attached picture. They are denying a refund! I sent many emails, phone call!! DO NOT STAY HERE!! DO NOT STAY!!! BED BUGS-TICS, whatever it was! We were only in the room for 2 hours before finding the attached picture. They are denying a refund! I sent many emails, phone call!! DO NOT STAY HERE!!

I've been a Gold Elite member of Marriot for a long time, and I've never stayed at a Marriot hotel more ratted out than this one. I've had to stay at a Motel 6 and a Super 8 in the past, and this is even below those hotels. We have a pet, but this pet room should not smell like cat. It should have been cleaned before we got here, and an ozone machine should have been used. We left the bathroom exhaust fan on to help with the smell. The kitchen cabinets are worn and old, and the rest of the interior of the building is pretty ratted out as well. I'd expect that this building will either be renovated or torn down soon. The walls are thin. Ceiling tiles are missing in the hallway. The hotel is right on I-70 West, so if you are a light sleeper, ask for a room far away from the highway. To add to the disappointment, I reserved a room with a King size bed, and though the room is listed as a King, it's a Queen in a handicap/assessible room. The clerk at the front was very nice, and said that due to the need to fit a wheelchair, they had to put a Queen sized bed instead. He said that the web site should not list it as a King. I've attached a few photos of the hotel. I could have taken several more, but you'll get the idea.

I had a nice large king suite for myself and my son. Breakfast was great and good. Coffee ready all the time. Bed was good and so was the ac. Place even had a basketball court for my son. I plan on staying here again next time I go to Columbia. Was close to I 70 so great local.

This property needs a total refresh. It is very dated and has not kept up with technology. Also, more staff is needed. After 5:00, when most people check in, there is only one front desk employee. When they are gone elsewhere in the hotel, you can wait up to 15 minutes to check in (this is the time at this property). General maintenance is lacking - light bulbs out, cracked mirrors and the pool was closed for repairs. At least the room was clean.

Walked into room overwhelmed with smell of cigarette smoke. Management could not move us due to occupancy and was conveniently unavailable /unwilling to come to room and/or make amends for the smell and overall poor condition of the room. Manager (Sabrina?) initially told me (on phone as she was not on site), they would make amends/ adjust rate for the horrible condition of the room. Went to front desk more then once next day but she was unavailable. Left my phone #, but was not contacted. Sent follow up email after we got home and no response. As Bonvoy Titanium, I would expect at least the smallest of courtesy. Numerous maintenance issues in room (broken vanities/ Moldy/ rotted coffee maker. This property should be rebranded as Motel 6 or rent by the hour as that is the type of property they are presenting to their supposed respected and loyal Bonvoy members

I just want to say what a GREAT experience I've had in booking a reservation with Paul at the Residence Inn, Columbia. (Note: I called the local phone number for the hotel rather than contacting central reservations.) I was making the reservation for a group of three, and over the course of the week I had three different conversations with Paul as I gathered information and verified details. He was very friendly, knowledgeable, and incredibly patient, happily providing all the data I needed to make the best decision regarding our room and the timeframe. We haven't stayed at the Residence Inn yet, but if Paul is any indication of the quality of service and value, we will definitely have a MARVELOUS time during our stay! Thank you so much!

My son and I stayed in a two bedroom unit. This hotel is one of only two that I know of in Columbia that has two bedroom units (the other is Staybridge Suites). The hotel seems to be in reasonable shape, perhaps because it is somewhat recent construction. The hotel was a little hard to find. There was a sign on Clark Lane for the Fairfield Inn and Suites, but not this hotel. The hotel is not visible from Clark Lane. I was impressed that the kitchen area had a range that included an oven (which I rarely see in hotel rooms that have a kitchen area), but there was no oven cookware available in the room. The breakfast was better than nothing, but not all that great. The only hot food choices other than oatmeal were microwave options, and none of the available options were vegetarian-friendly. This place either needs to provide some real hot food breakfast options (preferred) that include vegetarian-friendly choices such as cheese omelettes, or else at least make sure their microwave choices include meat-free items. There was no place in the room or elsewhere to recycle cans/bottles/paper/plastic (I asked at the front desk), so I hauled out our recycling items.

This is the typical Residence Inn, they appear to be updating as I had a fresh room, and it was nice except for the A/C unit. When we arrived it was 90 plus degrees outside and the A/C had been off and the room was reading 86 degrees. I set the A/C to 65 and it took until about 3 am for the room to cool down. But that was my only complaint. The staff were excellent and the breakfast was decent and fresh. I would have no problem staying here again.

We love the Residence Inn concept. This particular property needs some TLC. Looks like out side maintenance has been neglected for a long time. Curbs are crumbling, side walks are crumbling and there are gigantic potholes in the parking lot..like 3 feet across. Th inside has started getting TLC. Looks like new carpet has been installed in halls and room, elevator still needs it. Cabinets in the kitchen were a bit worn. On the plus side, the staff is very nice. Their regular breakfast was back to pre COVID levels. Room was clean. Like the big bottles of shampoo and conditioner, even though they didn’t properly stick on the wall. They are also changing over to new locks. Property is right off I 70 sos convenient but also a bit noisy from the traffic. Hopefully the new manager can get all the cosmetic changes compete.