Usuário convidado
17 de julho de 2024
For us this place was amazing. We were in need of a good rest as we both have stressfull jobs. Probably not ideal for someone who wants to party but perfect for familes. My daughter could go by herself to the room (house) and because the room door is locked by a code mechanism we never had the problem of, not working cards, loosing cards /keys or the sharing issue. The pool was amazing, with lots of space for everyone to sit down and enjoy the sun. You don't see the rush to grab your sit before they ended, what was a relief as we could sleep a little bit more and go straight to the breakfast. The staff was as lovely as it can be. You could see they where working and running but always with a smile and 5 minuts to talk to you, so you will definitely feel welcome. We as a family wanted to thank particular to Isabel, the bartender, she was always amazing even my little one, who is particulary shy gave her a smile and a wave, what is saying a lot. My wife was particulary happy with her drinks, me also of course. We don't want the other bar staff to be left out as they all made us feel happy to go there and grab a drink. I even made a discover of -rum mel- the other bartender (girl not shure about her name (so Sorry)) made me try, and was a win win for me. Also the Director, Samuel, that you can see running around grabbing plates and helping around, what you don't see as frequently. He is always starting conversations and making sure all is up and everyone is enjoying the time. He tries to learn all his guests and preferences, even his way of being grabbed a smille or two from my daugher who he so lovely called "senhorita" and she enjoyed so much. The food is good and is amazing that they offer us so much variety we never had to eat the same twice. Fresh salads every day and cheese, oh! the cheese. The only issue was that they were having dificulty keeping all cold, specially the ice cream and the fruit, but still good enough for consumption (we are being picky at this moment). Just one small detail, will be the wifi, not great and it skips a bit from now and then, with kids and teenagers this can be tricky but nothing problematic. Over all our experience is nothing short of a 5 star. For someone still reading this far, this is not from the hotel, as they are independent workers, but do not, I repeat, do not book the the therapist, I am not even sure he is proper trained. It was the worst, and I mean it, the worst experience. As a former therapist and Spa manager from several 5 star hotel in London, I would never hire him. He left me with bruises on my neck and did'nt even tried to treat my issues. In a more technical words it was 60 minutes of aflorages to my back. Disgusting. To all the Hotel Staff Thank you so much for taking care of us.
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