Chalet Hôtel Alpen Valley, Mont-Blanc

Ottimo hotel. Staff gentile. La palestra ha orari limitati

Ottimo hotel. Prossimo agli impianti di risalita. Buon ristorante

We booked the Mont Blanc Suite "with equipped kitchen" for a family of 4 (two children aged 6 and 8) for 1 week during February 2023. This is a lovely modern and stylishly appointed hotel and good restaurant, however we have marked this down to 3 starts based on the fact we booked (and paid a premium) for a room with an "equipped kitchen" which fell significantly short of expectations - just a microwave, sink, kettle, coffee machine, minibar fridge. Neither was there enough plates or cutlery - and certainly no bowls etc to cook anything in. We paid the extra for a suite with kitchen to save costs expecting that we would be able to cook in the evenings - which was clearly impossible. After 3 visits to hotel management explaining we had been mis-sold our room we were offered 1 x evening meal in the restaurant which we accepted. We explained this was insufficient compensation and would welcome an offer of compensation. Only on check out did we get a realistic discussion with the hotel director. It was a frustrating discussion to say the least - he accepted that we had been mis-sold our room based on its description, but that there was nothing they could do about it!!!! We asked for a 10% reduction in the bill, to reflect our additional costs from having to eat out and order take away food, which was outright rejected. Their explanation was that although it didn't have a kitchen as described, it had been recently renovated so commanded a higher tariff. The fact remained that we had not received what we booked! (Sorry if this description is sounding repetitive....but it gives a flavour of the apparent futility we had with management accepting their wrong doing). After further protestation were offered 200Euro off the total bill which represented less than a 5% discount. NOTE: I have just looked and can see that the "equipped kitchen" description has just been removed from their website. Pros: 1. Amazing location - literally a 1 minute walk to the ski slopes. This meant we were able to return to the hotel at lunchtime for a rest before skiing again in the afternoon. 2. Ski lockers really useful although not heated so boots often not dry in the morning 3. The views of Mont Blanc and surrounding mountains must be up there with the best of any hotel in the Alps. 4. Stylishly decorated 5. Good breakfast with plenty of choice 6. The newly opened Spa area was good. Rarely anyone in there - Sauna was good although the Steam Room was not working 7. Being able to book ski passes at Hotel reception was helpful Cons: 1. No Kitchen in Mont Blanc Suite - as already mentioned, do not book this expecting that you will be able to cook anything. Sink, Microwave, Kettle, Coffee Machine and Minibar size fridge (see pic attached) 2. No real bar area in hotel - whole of communal area taken up with restaurant 3. Hotel management very pleasant and full of smiles but totally ineffectual if you actually need them to help with something 4. Restaurant staff generally unfriend

Stayed here with my daughter around my birthday in February and loved every minute. Staff are so welcoming and proximity to slopes is superb - as it was just the two of us, I just wanted to pop on our skis and get going. You literally walk across the road and off your go . Room was very nice, loved the tartan twist . Food was a real plus as the breakfast was great, but evening meal was a true surprise- excellent. Much better than usual hotel offerings! I’d wanted to stay in megeve village, but left it too late to book during busy February holiday time. Have to say that since we love skiing Combloux /Jaillet , I’d be happy just to come straight back here next time. Haribo dispenser in reception a real hit too!

Amazing view, slope just in front of the chalet, Was here three days before new year till 1 January 2023, everything’s were perfect. Definitely will come back & recommend. Love the chalet details & ambiance

Chalet Alpen Valley was a superb hotel for our group of 10 skiers. The Cocoon rooms were beautifully decorated with baths and/or showers, some with fridges and all with balconies. Lots of fur and stripped back wood. Breakfast was a hearty and top quality mix of hot and cold buffet with pastries, cereals, fruit, bacon and eggs etc. We opted for half board which was lovely and pretty good value and as the week progressed the kitchen gave us flexibility about the dishes on offer. We loved the bar and lounge area and the cinema room was a hoot - we booked it for an evening screening of Cool Runnings. We also enjoyed a massage and (free) saunas in the Wellness room. The ski room was excellent and the walk to Beauregard Lift 2 minutes across the road. By far the best thing was the staff - who were all absolutely wonderful and very responsive to any requests. One suggestion would be to have more hooks on walls and doors in your room, and some flatter pillows! The hotel is not in the main town of Combloux so you will need transport for the 5 minute downhill drive to shops and bars, although there is a nice taverna opposite and many Van Chauds were had at the cafes at the foot of the lift. Free shuttle buses run until 6pm. We loved the slopes and popped over to the much more chi-chi (and pricey) Megeve for a couple of days skiing and shopping.