Best Western the Webbington Hotel and Spa

This is a bit out of the way but OK if you are touring the area. A rather faded Edwardian large hotel that is in need of a bit of renovation and redecoration to bring it up to standard. Our room was a bit small and showing its age. The staff were friendly

the stay was lovely very nice rooms and the pool is clean and fairly big didn’t have breakfast so can not comment on that

I’m genuinely not sure how this place has got so many good reviews. Either people need their eyes testing, or their standards raising. Or both. Firstly, I only booked this hotel because myself and my wife had a voucher. I think if we were to get another, we’d sooner let it expire than stay here again. The best way I can describe it, is it’s the sort of place you wouldn’t be surprised, if you heard it had burned down. It really is the council house of hotels. I saw another review earlier which said it has the usual scummy feel of a Best Western, and I know exactly what they mean. The layout is peculiar to say the least, basic doesn’t even begin to describe the rooms, and the whole place is more than a bit, well, strange to be honest. Our room was tiny, you could feel every spring in the bed, and the pillows were as flat as pancakes. The bathroom was a similarly dreary affair, taps weren’t connected properly, the tiles were all over the place, and bizarrely the window had no windowsill. You know, like a prison cell. The towel rail was caked in dust, and like every other area of the hotel, we were met with a variety of interesting smells, none of which were particularly pleasant. I’ve never stayed anywhere before where the only place you could smell the swimming pool was once you were actually in it, and at no point before. Says a lot about the other fragrances in the establishment that they were managing to mask chlorine. That’s assuming they actually used any, of course. The unusual layout was evident nowhere more than in the leisure facility, where a 50 yard walk, through the reception area, a carpeted gym, and a fitness studio awaited anyone wishing to use the sauna or steam room. The sauna actually seemed ok but I struggled to stay in there for longer than 5 minutes, in fear that I would have to interrupt a Pilates class to make my escape. I did pop my head into the steam room on the trek back to the pool, but unsurprisingly it smelt like something had recently died in there, so I gave it a miss. The changing rooms were pants too. Pun intended. Finally, breakfast was just dreadful. If this hotel was to burn down, it certainly wouldn’t be the toaster that started it. The orange juice must be pumped in via a hose pipe, the mushrooms tasted like they’d been cooked in bath water and I think the sausages were made of asbestos. My only slight positive would be that the staff were reasonably upbeat, although I think even the receptionist knew he was kidding himself when he proclaimed that ‘we have a lovely hotel here’.

I've stayed in many hotels in my time, and this was one of the worst if not "the worst" I've ever stayed in. To get to room ( room 118) a "sat nav" would be useful! There are no lifts. Lots of corridors and door to navigate. The room was very small, overlooking some horrible sheds. The room itself was very cold. We tried to turn on the radiator to no avail. The area where the tea/coffee sachets were placed was dirty! On departure, as we passed the rooms that had been "turned around/ cleaned the doors were held open by a towel photo attached.!!

Recently stayed at the hotel, and have stayed their in the post. I have to say that other than requiring a spare cushion in our family room, due to the pillows being very flat we have a excellent stay at this hotel. We would also like to say that a lady in particular called Amanda on Reception was exceptionally helpful to our family and very accommodating with reference to swimming pool reservations and information about Wookey Hole. Great customer service at the hotel. And would definately stay there again. The only suggestion would be to add perhaps a pool table to the complex to entertain children after evening meal.

We had a 1 night stay here for a little break away. The room was clean but felt a little dated. We had a courtyard room on 2nd floor and there were lots of steps to get there and no lift. Reception was friendly and helpful on checkin and checkout. We had dinner which was really tasty, breakfast the next morning was also nice and well organised. We had a treatment in the spa on the Sunday and that was amazing! Overall it was a good stay but this place could be amazing with a bit of investment to modernise.

We had a great stay at the hotel, its a quirky old house don't expect modern. We had a spacious room which was very clean and tidy. My wife really rated the evening meal and gave it 9/10 me 7/10. The staff were very polite from the reception to the waiters. We used the spa, the pool sauna and steam room on our stay which we enjoyed. The gym is very well equipped for guest use too. We would certainly use the hotel again and for the moaners remember you are booking a 3* rated hotel...

A very welcoming hotel with a well managed fitness gym area which never got too busy. The checkin process for the pool looked like a faff but it was well worth it and we could see how we benefitted from the pool never being too busy. Lots to do in the local area, remote but very easy to find. Farm over the road will let you charge your electric car (for a fee).

Have enjoyed staying in this hotel over the years for different functions, my daughters wedding, a friends 50th wedding Anniversary party, a works Christmas party and again last night for our 21st Anniversary as a couple, each time we’ve had a different room and every time slept so well and not because of the alcohol, the beds and pillows are perfect never woken with a stiff neck lol yes it has so many different levels steps and it can be a maze to get around with some creaky floors and dated interior but this is what makes this hotel stand out from the rest it can cater for large party’s smaller groups and couples, it’s situated in a country setting it’s has a spa lovely swimming pool sauna and steam room included in the price which we really enjoyed it’s relaxing, All the staff are friendly helpful and smiling a great atmosphere. It’s a gem and I know we will be coming back again in the near future, if we lived closer we’d jump at the chance of having a membership to the leisure and spa part highly recommend