Courtyard Charlotte Concord

A/C in room was loud, turned on and off constantly, never reached desired/set cool temperature. Refrig in room did not work. Towels did not feel soft/smell fresh. Convenient to Concord Mall and restaurants. The front desk and staff was wonderful.

Large clean rooms - nice to have sink outside of bathroom for multiple users. Needed a few cosmetic housekeeping items like the bathroom towel hook was missing, towel bar was hanging out of wall, comforter had makeup stains on it. We faced the road and heard lots of road noise at night and early morning - the a/c unit was also very loud when it kicked on and off - not a problem with it running as it helped drown out road noise. There was a balcony but we did not even open the door as it was cold and had a view of car dealership. Had housekeeping every day with fresh towels and bed made. All employees were pleasant.

This hotel is clean and quiet. We stayed there 5 days for the drag races. It is located very close to the track. The room is not cleaned daily if you are staying for an extended period you have to ask for a room refresh. There are many restaurants near it from fast food to eat in restaurants. I wouldn't eat at the hotels bistro again. The food was over priced and awful.

My husband stayed in Marriott properties for 85 nights last year. To say we are loyal is an under statement. We were traveling to Williamsburg and DC from Auburn, AL and Concord was a perfect stopping point. We checked in and I got to the room. The window covering was missing a panel. We were facing the parking lot and could not completely cover the window. I called to the front desk and asked for someone to come fix it. I was told they didn't have anyone to do that. I said ok, can you move us to another room. They said fine. I went up and checked the new room before we brought 9 days of luggage for 4 people up. The AC would not turn on. I went back downstairs and said the air wouldn't work and to put us back in the original room and we expected it to be comped because we were now about 45 minutes into this goat rodeo and still were going to be in a room where people could see in. No one apologized, no one acted interested, no one offered to help in any way other than to say those rooms were our only choices and they could give us $50 off. We asked to speak to the GM. She had to walk from an adjacent property. She got there and again no apology, we were told we could move next door at 10pm in the pouring rain or if comping the room would make us happy she would do that. We said fine. We get upstairs and completely settled. The phone rings and someone begins yelling that they had video and the window was covered and the AC in the other room works. I asked who I was speaking with. They would not identify themselves and continued to yell that we had lied to get a free room. I asked her to come look at what we were talking about and she refused. I asked again who I was speaking with and they finally said the manager. I asked if it was the GM or the front desk manager and they said "the manager". I finally asked if I was speaking to the Caucasian lady or the African American Lady. She then said she knew this was about race and that she would not comp the room for a ******. My husband goes to the lobby to try and figure out what in the world was going on. The person who had called me a liar and a ****** was the Caucasian GM and she had called the police. They told my husband if we stayed we would pay for the room. He said fine he would take it up with Marriott corporate. He returned to the room where we discovered we had 2 sets of towels for 4 people and the TV didn't work. Because the GM was so unreasonable we didn't even ask for more towels. My husband has traveled for work for 35 years and I have traveled for work for 25 years and have always been loyal to Marriott. This is by far the worst experience we have either encountered ever. I would not recommend this property to anyone for any reason.

I should have known better. The first time I started here the chef/bartender called out and no one knew how to ring up or make drinks. A basic absence shouldn’t shut down an advertised amenity. Service was less than stellar but I take hospitality service in stride these days. I noticed the staff at checkout was actually worse so I counted myself lucky.

Easy to get to, plenty of places nearby to eat, beautiful rooms, great water pressure. Check in is easy and staff is so pleasant! My only 2 negatives: (1)They have coolers and not refrigerators. Coolers don't stay cool. The only way to keep anything cold in the coolers is to leave the cabinet door open. The coolers only stay on for 2 hours. Seems really odd, but its workable. (2) Pillows are not great, but doable for a night or two. We love staying here and we come up quite often because we have family in the area. Highly recommend staying here!!

Ok location near The Concord Mills Mall. Plenty of shopping & restaurants within miles, but the hotel really needs updating. The staff was very nice & friendly. My room was on the 2nd floor. The mattress wasn't what I was used to at a Courtyard hotel, but it wasn't the worse either. You can also tell the carpet needed to be refreshed. But, the biggest problem I had was the HVAC system. It never stopped running, even when I turned it completely off, which made it difficult to sleep. Other than that, it wasn't anything major where I would say that I wouldn't stay here again.

We stayed here two nights while we were visiting Hendrick Motorsport and the NASCAR Hall of fame. It was a nice hotel, nice staff and a great location- especially for what we were there for and there was lot of dining in the area. If we were ever in the area again I would return.

The hotel was really great! It was the staff, the front desk team and the sales team that made this so amazing. Brennan and the faithful team who helped support our event made it a success. We are so grateful!