Usuário convidado
2 de junho de 2022
Upon attempting to check in at the Days Inn Corpus Christi, we were simply told by the front desk man Julio that there was no under my name. Upon showing him the confirmation number, he simply said “I don’t have anything for you. That confirmation number doesn’t matter.” and it was left at that. He didn’t offer any further assistance. We booked the room through the Wyndham app (like we do for every other Wyndham hotel). And Mr. Julio said there was nothing he could do to help because we booked through a “third party and not the hotel directly”. In this moment we felt helpless and had no idea what to do. The attitude that Mr. Julio projected was very non-caring and that there was absolutely no way he could assist us. I then had to call Wyndham services and have one of those representatives assist me. Once Mr. Julio spoke with her, it was clear that he had let a complete stranger check into our room. He stated that this other person had the same name, address, phone number AND drivers license as me. This was outrageous for me hear because there was no way this could be true. Whenever I check into any other Wyndham hotel, they thoroughly check my card I booked the room with and my drivers license. If there is any discrepancy they will not let me check in. So this is why I find it hard to believe that the Days Inn let some random stranger into my room. After this got worked out, mr. Julio found a random room to stick us in. Upon entering the room, we discovered that most of the light fixtures did not work, the bathroom door would not close, most of the outlets did not work, curtains were missing, and the tv did not work (even after we reset the cable box and made sure everything was plugged in). We have been staying at Wyndham hotels for 5 years now and are diamond level members due to our consistent patronage. I can honestly say that we have never had a hotel experience as bad as this. (And we are pretty understanding individuals.) We will never be staying at the Days Inn Corpus Christi again. Thank you!
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