Neptuno Costadeje

Can't fault the apartment, cleanliness, the bar and staff, the main and adult pool. A little out of the way about £5 each way each night down to any night life or a very steep walk. But the constant **** smell, arguments .. not the place the people

Lovely apartments, clean and well maintained. Good bar, swimming pool and reception. Cost was very reasonable and most rooms have been modernised. Down side is the location on the steep hill and lack of air conditioning. Can be noisy at night due to layout.

I'm writing this review, because those on here terrified me thinking Id booked into a hostal🤣 but it was amazing! after spending a week with my husband and son here, you get what you pay for and this was a right bargain! Lovely views, big room, everything you need for a cheap stay in tenerife ❤️ the hill is alright plenty of pit stops for us, the pool I thought was warm, compared to some places, the staff was friendly, always a clean room but never had the cleaner interrupt us. Reason I didn't give it a 5 for its money, shower was up and down, didn't know about the 100 euro deposit and payment for the safe, the walls are paper thin but we didn't have any noisey neighbours, we probably was them with my sons taste in music! Lots of taxis cheap enough back up from Los Cristianos 15 euro, up the hill 5, siam 10 euro. Thanks edfo come again at the right price. If you want luxury pay for it we do both and tenerife you don't need to as there's so many places to go why spend any time in ya hotel, and for 3 euros a breakie I ain't cooking! 😂

I never write a review but as I've seen so many bad ones on here decided to write one myself. I travelled with my wife and 2 children, the rooms were clean and large, kitchen was spot on and balcony was a good size only down side was shower went cold after 5 mins and had to wait 10mins for water to warm back up bit no big deal. Pool was cold but kids loved it, the bar was great for snacks and staff brilliant. Had to give a €100 deposit for and €20 deposit for safe on arrival but had it all back when we left. The hotel was 10 min walk to beach down hill so no problem but recommend taxi home as steep hill but ony €7. For the price you can't go wrong if you want 5 star go pay for 5 star but this hotel was great for us can't complain at all.

Myself and my Husband are currently staying at Neptuno Apts we arrived on Thursday 17th Oct and depart on Thur 24th Oct. We arrived on Thur after travelling through the night we were both tired. Went out had some food returned to the apartments around 12 midnight. Fast asleep in the middle of the night we heard the door bell ring my Husband got up to answer at the door was the hotel receptionist holding a mobile phone with a photo of a window and he kept repeating Smash, Smash. My Husband called me to the door and i asked the man what was going on again he repeated Smash, Smash. I said to him to look around apartment everything is fine we are ok and he woke us from our sleep. He walked away. 8am i heard someone outside and heard glass i got out of bed opened the curtains to find that below the window was a maintenance man brushing up glass and sitting there was the complete bedroom window including frame. I was quite baffled by this and said to my Husband im going to go to reception to see what is going on and why we have no bedroom window. At reception i asked what has happened to our window the receptionist replied “you smash, you stupid” i told him that we got woke out of our sleep in the early hours to someone holding a phone saying smash, smash. He proceedes to say “you smash, you shout, you pay for window” again i explained we had been in bed sleeping. I asked had the window been broken while we had been out because we never heard any noise through the night and i couldnt understand what had happened. Again he repeated what he had previously said and said he would tell me how much it would be to fix once he got in touch with the window company. Its now Sat and we have been left with no window in our room leaving us vunerable to anyone wishing to break into our room. As this is a big issue in Spanish holiday resorts we are stressed out and very anxious. We have been unable to leave the room and havent been to bed as we are afraid of someone entering the room in the middle of the night. Our safety doesnt seem to be a priority to the apartment staff. We have contacted our holiday company to try and get some help. We just want to go home as we are so afraid and feel violated by the hole situation. Coming on holiday is supposed to be a time to relax and destress but this is quite the opposite. Dont stay at these apartments if you want to feel safe while on holiday cause staff dont care about your safety. There is no proof that we broke anything and to be accused and insulted of something you didnt do is not nice.

Visited this hotel last feb 24 . Very clean , comfortable beds , it has everything we needed . We were fortunate to get a room with great views . Long walk to the beach … so might need to get a taxi if you have mobility issues . Nice pools Staff were very friendly & helpful … I’d recommend this hotel if you’re on a budget. Loved it ! Just booked to return this coming Feb !