SBH Costa Calma Beach Resort Hotel

Be Careful what you get!!! Booked this Hotel but got put in the Nalitus Hotel next door that they apparently own. It’s a dump have a concrete balcony overlooking a road the curtains are hanging down very tired. However Costa Calma Beach is very nice. If I knew I was going to be put in this hole I would never have booked it. Reception doesn’t see what the problem is!! Photos will follow our room is the one on the right I think. Avoid this place at all costs. Not looking forward to spending another 10 nights here and that’s for sure. Was supposed to be a relaxing holiday for my Sister and myself following a horrendous year. All I can say is this is like a nightmare from hell.

We are on are last night of our holiday. I am glad the bad reviews are not true. Staff extremely friendly food was good, choice for everyone we ate well every day. There was plenty to drink through the day nonalcoholic and alcoholic. Over all myself and my husband had an amazing time and will be returning.

We are still in this hotel. I am very happy that i didn't listen the bad reviews and we choose this hotel for our holidays. The food is very good, lots of choices for everyone. Rooms cleaned every day,great service, everyone helpful. Its 4 more days and i would love to stay longer. I hope i can come here again

Terrible Experience at a So-called 4-Star Hotel – Avoid at All Costs We recently booked a vacation through TUI, expecting a 4-star all-inclusive experience, but what we encountered was far from that. The hotel quality was incredibly poor, and it wouldn’t even deserve a 2-star rating. Rooms: The rooms were in shocking condition. The bed linens had stains (some red or black), the couch was torn, and there were bloodstains on the walls that were never cleaned. Electrical outlets were burnt and dangerous to use. The air conditioning system was filthy, likely never cleaned, and blew out musty air full of dust, making the whole room feel damp and unclean. Food: The food options were severely limited. Some nights there wasn’t even a single meat or fish option, and salads were recycled from previous days without being freshly prepared. The watermelon, for instance, was often spoiled. The only time the food quality was decent was when the hotel manager or owner was present. As soon as they left during dinner, items were removed, and the quality plummeted again. This was extremely unprofessional for a supposed 4-star hotel. Additional Costs: This was supposed to be all-inclusive, but everything came with extra charges. We were charged €28 for the safe with a €10 deposit, and to exchange a beach towel, we had to pay €1 each time. This is absolutely unacceptable for an all-inclusive package. Service: The hotel staff was indifferent and unhelpful. There was always a long wait at the reception (30 minutes or more) with no urgency to assist guests. When we raised these issues with TUI staff at the location, they just told us to file a complaint after the trip, which was frustrating. We paid €1050 per person for this trip, and it was far from what was promised. After reading reviews from other travelers, it seems we were not alone in this experience. I highly advise against staying here. This hotel is not up to TUI’s usual standards, and it is definitely not a 4-star hotel.