Avaliações do Pullman Danang Beach Resort

Resposta da propriedade: Dear Valued Guest, We are really sorry to hear that the first impression on your arrival day didn't meet your expectation.May I sincerely and formally apologies to you for the poor experience you have encountered during your stay with us letting you know that we take your comment very seriously.We appreciate that you took the time in sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the very near future.Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Valued Guest, We appreciate your feedback and thank you for taking the time to write the review. We are glad to hear that you had an enjoyable stay with us and found our location, the room, the breakfast quality to be a highlight. We strive to ensure a pleasant stay for all our guests and we thank you for choosing us as your preferred resort destination. We look forward to welcoming you back in the near future! Regards, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Mr. Neil,Thank you so much for your kind review. I am so happy to hear that you enjoyed your stay here with us, especially with the convenience of being located that provide a great access to the beach.Thank you again and we look forward to seeing you back here on your next trip. Sincerely,Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Mrs. Florence, Thank you for taking the time to write a review of Pullman Danang Beach Resort. We are delighted to hear that your visit was enjoyable and that it fit well with your family vacation. We take great pride in providing a welcoming atmosphere and our team works hard to make sure every guest has an unforgettable experience. Regards, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Mr. Chris Jugalbot, We glad to read that our hotel had met your expectation and able to give you a fantastic stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future.Regards, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Mr. Han, We appreciate your feedback and thank you for taking the time to write the review. We are glad to hear that you had an enjoyable stay with us and found our location and service to be a highlight. At Pullman Danang Beach Resort, we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short in the room cleanliness; please allow me to express my sincerest apologies. Your feedback had been shared to all Head of Departments for further improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are glad that it did not take away from your overall experience. We strive to ensure a pleasant stay for all our guests and we thank you for choosing us as your preferred beach resort. We look forward to welcoming you back in the near future!Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear valued Guest, How wonderful to hear that you had enjoyed your stay here and everything met your expectation. It always pleasures to receive such a top score.Thank you again for your kind words! We look forward to welcoming you back in the future.Regards, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Ms. Safych, Thank you for taking time to share your experience regard your recently stay at the Pullman Danang Beach Resort. There is nothing would make us more happy than reading such a review like yours. It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Thank you again and I'm waiting to see you again soon for another journey.Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Xin chào Mr./Mrs. Ai Ping Kuhorn, Thank you so much for taking the time to share your experience at Pullman Danang Beach Resort. We are delighted to read that you enjoyed the breathtaking panorama and appreciated the attentiveness and friendliness of our staff. We apologize that our location close to the funfair caused you to be kept awake until early morning. Please rest assured, we strive to provide an array of choices for breakfast buffet selection with a balanced nutritional content, including local delicacies. We are glad that it did not take away from your overall experience and we look forward to welcoming you back soon. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Mr. Loh, We thank you so much for sharing your experience with other fellow travelers here regarding your recent stay at Pullman Danang Beach resort.How grateful for recognizing our Chef, Van who has passion of cooking and the personalized service and Mrs. Hoai with her excellent customer service. Rest assured we will share your generous words of praise with her and our ambassadors who will certainly be motivated.We look forward to the pleasure of your return!Regards, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear valued Guest, Thank you for your 5-star review of Pullman Danang Beach Resort. We are very pleased to hear that you had a great stay with us and we appreciate your kind words about our location, the quiet atmosphere, the staff friendliness and the beach area. Although the policy of room amenity charging was happened, we are glad that it did not take away from your overall experience. We look forward to welcoming you back in the near future! Regards, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Resposta da propriedade: Dear Mr./Mrs. 小只, Thank you for taking the time to share this wonderful review of your recent stay at Pullman Danang Beach resort.We hope to have an opportunity to welcome you back to our hotel again soon!Regards, Tran Thi Minh Thao (Ms.) Guest Experience Manager