Mercure Danang French Village Bana Hills

Avaliações do Mercure Danang French Village Bana Hills

Mercure Danang French Village Bana Hills

An Son Hamlet, Hoa Ninh Commune, Hoa Vang Dist, Huyen Hoa Vang, Da Nang, VietnamVer detalhes do hotel
Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana HillsMercure Danang French Village Bana HillsMercure Danang French Village Bana Hills
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1 noite

Avaliações dos hóspedes

4.5/5
Ótimo
1360 avaliação
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.3
Atendimento4.4
Limpeza4.5
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Todas as avaliações(1360)
Avaliações positivas(1311)
Avaliações com fotos/vídeo(744)
Café da manhã delicioso(174)
Vista bonita(148)
Ótimo para viagens a negócios(41)
Muito barulhento(24)
Ótimo design(17)
Piscina excelente(9)
Serviço de entrega de bagagens(6)
Avaliações negativas(49)
Matheus Aguiar
Quarto superior twin
Hospedou-se em dez 2024
Sozinho(a)
1 avaliação
4.0/5
Muito bom
Publicado em 25 dez 2024
Check-in, check-out e venda de serviços bem tumultuada. Apenas uma pessoa para atender em todos os momentos.
Resposta da propriedade: Bonjour, Xin chào!Dear Matheus Aguiar,Thank you for sharing your feedback regarding your recent stay. We deeply regret to hear about your experience with the check-in, check-out, and service process. We sincerely apologize for any inconvenience caused by the delays and the limited staffing during your visit.Providing a smooth and efficient experience is a top priority for us, and we take your comments seriously. Please rest assured that we are reviewing our staffing and operational procedures to ensure a more seamless service for all our guests in the future.We greatly appreciate your understanding and hope you will give us another opportunity to provide you with the level of service you deserve.Best regards,Guest Experience Team
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Carine W
Quarto standard twin
Hospedou-se em abr 2024
Sozinho(a)
25 avaliação
5.0/5
Excepcional
Publicado em 29 mai 2024
Amei o hotel, fica em uma localização ótima, principalmente para quer quer visitar a ponte em horários com menor lotação de pessoas. O café também estava mto bom.
Resposta da propriedade: Bonjour, Xin chào!Dear Carine W,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for your wonderful review! We're thrilled to hear that you loved our hotel and that our location worked out well for you, especially for visiting the bridge during quieter times. Providing convenience and accessibility for our guests is important to us, and we're delighted that you found our location to be great for your needs.We're also glad to hear that you enjoyed the coffee during your stay. It's always a pleasure to hear when our guests appreciate the little touches that make their experience memorable.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Best regards,Guest Experience Department
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Usuário convidado
Quarto Standard com 1 Cama King-Size
Hospedou-se em mai 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 2 mai 2024
O lugar é lindo mas o destaque vai para os funcionários que são extremamente atenciosos!
Resposta da propriedade: Bonjour, Xin chào!Dear Valued Guest,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the stay and the hospitality of our staff. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department
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Lila
Quarto superior twin
Hospedou-se em mar 2024
Viaje com amigos
1 avaliação
4.7/5
Incrível
Publicado em 21 mar 2024
Para chegar fomos direto na recepção do hotel no pé da colina. Tinha muitos grupos então o atendimento foi um pouco mais demorado mas nada que pudesse prejudicar. Hospedar no parque foi uma experiência incrível. Após o parque fechar alguns restaurantes abrem para os hóspedes. Foi incrível! Para sair a estação do cable car era mais longe, mas os funcionários nos ajudaram a levar as malas para baixo.
Resposta da propriedade: Bonjour, Xin chào!Dear Lila,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for sharing your experience with us. We're pleased to hear that despite the wait due to the number of groups at our reception, it did not significantly impact your overall experience.We're thrilled that staying at the park was such an incredible experience for you. It's wonderful to know that you enjoyed the unique opportunity to dine at some of our restaurants after the park closed.Our team always strives to assist our guests in any way possible, and we're glad to hear that our staff helped you with your bags to the cable car station.It was a pleasure to have you as our guest, and we hope to welcome you back for another unforgettable experience soon.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
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Usuário convidado
Quarto superior twin
Hospedou-se em jan 2025
Viaje com amigos
28 avaliação
4.2/5
Muito bom
Publicado em 20 jan 2025
I booked hotel de Paris through trip.com the hotel offered as per my requirement. All in all is Okay, good location and easy to have breakfast.
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ascaputra
Quarto Standard com 1 Cama King-Size
Hospedou-se em dez 2024
Família
2 avaliação
4.0/5
Muito bom
Publicado em 1 jan 2025
The hotel is actually good, but if for value for money it doesn't seem suitable for me because besides the hotel is quite expensive, you have to pay again for the cable car and there are not many games in Ba Na Hill.
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Resposta da propriedade: Bonjour, Xin chào!Dear ascaputra,Thank you for sharing your thoughts with us. We are happy to hear that you found our hotel to be of good quality, and we truly appreciate your honest feedback.We understand your concern regarding the value for money and the additional costs for the cable car and activities in Ba Na Hill. We continuously strive to provide the best experience for our guests, and your comments will be taken into account as we evaluate our offerings. We regret that the available activities did not fully meet your expectations, and we hope to offer more options in the future to enhance the experience for all visitors.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you again, providing a more satisfying experience next time.Thank you again for your review, and we wish you all the best.Best regards,Guest Experience Team
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Usuário convidado
Quarto superior king
Hospedou-se em dez 2024
Família
3 avaliação
3.7/5
Publicado em 10 jan 2025
It is the only hotel in Ba Na Hill. We had lunch, dinner, and breakfast at the hotel. They have great variety of food and some dishes are really nice. The room is smaller than it looks in the picture. But they are comfortable enough. Staff were helpful though expect to wait a while cause they have to serve so many people.
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Resposta da propriedade: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the variety of food and found some dishes to your liking. While we’re glad the room was comfortable, we appreciate your feedback about its size compared to the photos. We are also grateful for your understanding regarding the wait time during busy periods, and we’re happy to know our staff was helpful.Your feedback is invaluable in helping us improve. We hope to welcome you back for another stay and strive to make your next visit even more enjoyable.Best regards,Guest Experience Team
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nook charoenkitchaikarn
Quarto standard twin
Hospedou-se em dez 2024
Família
6 avaliação
4.2/5
Muito bom
Publicado em 31 dez 2024
It was raining the entire time during our stay, yet the view from the hotel was a highlight! We could not do much outdoors so stayed at indoor fantasy park most of the time. Breakfast and dinner buffet were great!
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Resposta da propriedade: Bonjour, Xin chào! Dear Valued Guest, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your wonderful feedback! We’re delighted to hear that, despite the rainy weather, you enjoyed the beautiful views and had a great time at the indoor Fantasy Park. We’re also pleased that you had a fantastic experience with our breakfast and dinner buffet. We understand how the weather can sometimes limit outdoor activities, but we’re happy that you were able to enjoy the indoor attractions and the comfort of our facilities. We truly appreciate your kind words and would be delighted to welcome you back for another memorable stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team
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SJ 27
Suite King Duplex
Hospedou-se em dez 2024
Família
7 avaliação
4.0/5
Muito bom
Publicado em 9 jan 2025
Awesome concept. Enjoyed the French decor. Appreciated the heater provided in the room. Linen and towels were great quality. Breakfast buffet with a good variety of dishes.
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Resposta da propriedade: Bonjour, Xin chào! Dear SJ 27, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the French decor and that the heater, linens, and towels provided in your room contributed to your comfort. It’s also great to know that you appreciated the variety of dishes offered in our breakfast buffet. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team
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Mrs55
Quarto Familiar Superior
Hospedou-se em dez 2024
Família
4 avaliação
4.5/5
Ótimo
Publicado em 29 dez 2024
Booked family room and double bed rooms and both at different building which wasn’t informed to us earlier. Reception didn’t give clear direction and even gave us wrong info to cable car station when checked out but porters were doing great job helping with luggage and provided direction to hotel and cable car stations. Breakfast coupons also given on separate days which don’t understand why they can’t provided at one shot on check in day.
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Resposta da propriedade: Bonjour, Xin chào! Dear Mrs55, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you for sharing your experience with us. We sincerely apologize for the confusion and inconvenience caused regarding the room allocation, unclear directions at check-out, and the separate breakfast coupons. We understand how important clear communication is, and we will be addressing these issues with our team to ensure that future guests receive accurate and timely information throughout their stay. We are, however, happy to hear that our porters were able to assist you with your luggage and provide helpful directions. We truly appreciate your understanding and patience in this matter. We hope to welcome you back in the future and provide you with a smoother and more seamless experience. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team
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yik hsuan thong
Quarto Standard com 1 Cama King-Size
Hospedou-se em dez 2024
Casal
3 avaliação
3.2/5
Publicado em 26 dez 2024
I would like to share some feedback regarding our recent stay at your hotel. Overall, we found the location to be a great spot to relax, especially with the excellent facilities offered by Sun World Ba Na Hills. We came to celebrate both our anniversary and Christmas, and were excited about the experience. On the first day of our stay, we encountered an issue with the hot water. We called for assistance and waited nearly an hour for someone from the hotel to come and resolve the problem. It is now almost 10 PM, and the outside temperature is below 19°C, making the situation quite uncomfortable. On the second night of our stay, we were unexpectedly woken up at 7 AM by a housekeeping staff member. She informed us that we had requested a repair for the hairdryer, which was not the case. We tried to explain the situation, but she ignored us and entered the room without our consent. After checking the hairdryer, she left her master key behind. Later, she entered the room a second time, but fortunately, my husband had already finished his shower and was dressed. I find it difficult to believe this happened at a Mercure hote
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Usuário convidado
Quarto standard twin
Hospedou-se em dez 2024
Viaje com amigos
2 avaliação
4.0/5
Muito bom
Publicado em 23 dez 2024
The hotel is located within the Sunworld of Bana hill, I went there in December so it was really cold and rainy towards the afternoon. You can’t really see anything in the afternoon so make sure to go Golden Bridge in the morning if you plan to visit. Bring thick jackets, raincoat/umbrella and plan your trip well if you’re going during this period. For anyone planning to visit Sunworld I would definitely recommend to stay over for a night so you can avoid the tourist crowds, take good photos in Sunworld in the evening / morning and get 30% off your tickets to Sunworld. The theme park itself is dreamy with European vibes. The downside would mainly be expensive food (expected given it’s a theme park), small room and the weather.
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Resposta da propriedade: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for sharing your insightful feedback. We’re delighted to hear that you appreciated the charming European vibes of our Sunworld theme park, and we agree that staying overnight is a great way to avoid the crowds and capture beautiful photos in the morning or evening.We also appreciate your helpful tips regarding the weather, and we understand how important it is to plan accordingly during the colder and rainy months. Rest assured, your recommendations on packing and timing will be valuable for future guests visiting during this period.We regret that the room size and food prices didn’t meet your expectations. As a popular tourist destination, we continue to work on improving every aspect of the guest experience, and your feedback is invaluable to us.We hope to have the opportunity to welcome you back soon and provide you with an even more enjoyable and comfortable stay. If you have any specific requests for your next visit, please don’t hesitate to let us know.Best regards,Guest Experience Team
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Garfieldwrp
Quarto superior king
Hospedou-se em dez 2024
Casal
10 avaliação
4.5/5
Ótimo
Publicado em 14 dez 2024
So cold in here but I love it. So beautiful and good weather temp 16. Next I will come back again!
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Resposta da propriedade: Bonjour, Xin chào!Dear Garfieldwrp,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you for sharing your lovely feedback! We’re delighted to hear that you enjoyed the cool weather, even at a temperature of 16°C, and found the scenery beautiful. It’s wonderful to know that you plan to return for another visit.We look forward to welcoming you back and creating more memorable experiences for you in the future!Best regards,Guest Experience Team
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Usuário convidado
Quarto Standard com 1 Cama King-Size
Hospedou-se em dez 2024
Casal
7 avaliação
5.0/5
Excepcional
Publicado em 4 dez 2024
I really like the service and care of the staff here. Thank you, Ms. Suni for welcoming us so well. Do everything we want very well. 🥰
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Resposta da propriedade: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing a clean and welcoming environment, along with delicious food, is always our top priority.Our staff works hard to ensure that every guest feels at home and well taken care of, so it's wonderful to hear that you found them lovely. We truly appreciate your feedback and would be delighted to welcome you back for another memorable stay.Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. We look forward to having you with us again soon!Best regards,Guest Experience Team.
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Julalak M.
Quarto Standard com 1 Cama King-Size
Hospedou-se em dez 2024
Sozinho(a)
6 avaliação
4.7/5
Incrível
Publicado em 18 dez 2024
Everything hits the standard. Good room, nice service. Friendly staff alway help the guests for any inconvinence.
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Resposta da propriedade: Bonjour, Xin chào!Dear Julalak M.,Thank you for your kind feedback! We are delighted to hear that your stay met all your expectations. It’s wonderful to know that you were satisfied with the quality of the room and the service provided during your time with us.We are especially pleased to hear that our staff were able to assist you with any inconveniences and made you feel welcome and cared for throughout your stay. Providing friendly and helpful service is one of our top priorities, and your positive comments reaffirm that we are on the right track.Your satisfaction means a lot to us, and we sincerely hope to welcome you back for another exceptional experience in the future.Best regards,Guest Experience Team
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