Dong Duong Hotel & Suites - Afternoon Tea Inclusive - Very Central

The hotel is shockingly cute retro theme inside and because of the Vietnamese name I actually forgot I have stayed here before and I liked the decor. However what I don't like about this hotel is the beds are very old cheap mattress that are more like hourly love hotel quality not good hotel quality. The service and attitude of staff is good, the breakfast finishes too early. But guys you need to change your mattress its what will stop me staying here again in future and actually if I didn't noticed I stayed here before I would have booked somewhere else purely because I know your mattress are very low quality and tired

Location is good. Easy to go Hann market by walk 5min. Room is clean and comfortable.

Thr hotel locates in the center of the city. Close to Han River, Han Market, etc. Just a few minute walking

Our recent stay at this hotel was a mixed experience with a few bright spots overshadowed by numerous disappointments.  👍 The standout of our visit was undoubtedly Alex the bellman who greeted us with genuine optimism and professionalism. His ability to speak fluent English was a great help and he went above and beyond to help us find local restaurants. Alex’s service was exceptional and he truly deserves recognition for his efforts. 👎 However the rest of the experience was left much to be desired. The rooms were reasonably spacious the housekeeping was subpar. Our rooms were not cleaned thoroughly- left crumbs on table, used cups were not removed, and when we requested for new clean towels, the housekeeper seemed confused and even barged into our room, looking around as if we have stolen the towels. This was both uncomfortable and unprofessional.  The breakfast was another letdown. The selection was limited and it did not seem fresh. The mosy frustrating experience was when we requested for more tea at 0720am during breakfast (breakfast time 0600-0900am) kimchi the staff member refused our request outright. Telling us to come back two hours later. When we asked if she could boil for tra she said theres not enough water. Even though the jug could only hold 1Litre and needed a refill. The service left us undervalued as guests.  Overall I cannot recommend this hotel. The hotel needs significant improvements in both service and hospitality to meet basic guest expectations.

The Hotel has an amazing ambiance. The staff welcomed us warmly and very helpful especially Daisy. The breakfast is great. It is very convenient to go around because it is near to many tourist spots.

✨ highly recommend