Avaliações do Furama Resort Danang

Resposta da propriedade: Xin Chao from the culinary heritage Furama Resort and Spa Danang!Thank you for sharing your experience at Furama Resort Da Nang! We are thrilled to hear that you enjoyed our swimming pools, especially the one near the restaurant. Your preference for the exercise pool is duly noted, and we are delighted that it added to the enjoyment of your stay with us.We strive to provide our guests with exceptional amenities and experiences, and your feedback motivates us to continue our efforts. Should you require any assistance or have further preferences during your future visits, please do not hesitate to let us know.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

Resposta da propriedade: Thank you for your message, It is exciting to read about your customer experience in our beach resort. You are highlighting our good service on every things . Thank you for this, this is certainly something we are taking care for. Regarding to minor construction, we are going to do a base ground for ready made restaurant. It is very soon a new additional restaurant to be opened. I hope that our new restaurant will cover almost meals types for below guests.As such, we hope the positive memories energize you in your daily life. Please feel free to come back, it will be an honor to us. Sincerely on behalf of the Team, , Mr Vu, Revenue Director From the beach hotel with the lushest gardens in DaNang.

Resposta da propriedade: Xin Chao our valued guest from the culinary heritage Furama Resort and Spa Danang!Your appreciation for the authenticity of our resort fills us with joy and gratitude! At Furama Resort Da Nang, we strive to provide an experience that captures the true essence of our destination, ensuring that every moment you spend with us is imbued with genuine warmth and charm.Thank you for recognizing and valuing this aspect of your stay. Your kind words inspire us to continue our dedication to offering authentic experiences that leave a lasting impression.We eagerly anticipate the opportunity to welcome you back for more authentic moments and cherished memories.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

Resposta da propriedade: Xin Chao from the culinary heritage Furama Resort and Spa Danang!Thank you for your feedback about us. We're delighted you enjoyed your stay with us. Your satisfaction is important to us, and we're grateful for your positive review. We look forward to welcoming you back for another memorable experience.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

Resposta da propriedade: Xin Chao Mr/Ms. Howin from the culinary heritage Furama Resort and Spa Danang!Thank you very much for your kind words and positive review of your recent stay at Furama Resort Da Nang! We are delighted to hear that you had a very good experience with us.At Furama, we strive to provide exceptional service and create memorable experiences for all our guests, and it's rewarding to know that we succeeded in meeting your expectations.We look forward to welcoming you back in the near future for another enjoyable stay. Should you require any assistance or have any special requests, please do not hesitate to contact us.Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

Resposta da propriedade: Greetings from Danang TSKRbo,.It is a pleasure to hear from you and I wish to thank for the effort taken to write a review.As a hotel, we always strive to meet and exceed guest expectations.We acknowledge your comments regarding our service. Could you please give us more details on your experience. We will carefully look into this matter and take action accordingly.As you can see, we will make sure your feedback has a positive impactPlease contact us directly if you wish to return, we will make sure you will not regret it.Sincerely on behalf of the Team, Mr. Vu, Revenue Director Your Furama Resort & Spa, the hotel with possibly the friendliest team in Danang.

Resposta da propriedade: Dear E301935,Thank you for choosing to stay with us and for taking the time to review us. We are so proud of the services that you mentioned.We look forward to welcoming you back again soon.Kind regards,Furama Resort Danang

Resposta da propriedade: Xin Chao Mr/Ms. 旅する from the culinary heritage Furama Resort and Spa Danang!Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your stay and found the room comfortable along with the excellent facilities and services.Regarding the taxi service, we would like to clarify that taxis are an external service, and while we are happy to assist with calling one for you, it is not directly under our control. However, should any issues arise, we are more than happy to support you. Additionally, for more convenience, you may also choose to use Grab as an alternative to arrange a taxi directly.We appreciate your understanding and are grateful for your valuable feedback. We look forward to welcoming you back in the future!Warm regards,Ms. Nguyen Hoang Minh TrucGuest Relation Manager

Resposta da propriedade: Xin Chao our valued guest from the culinary heritage Furama Resort and Spa Danang!We have read your feedback.In Vietnam, we certainly respect the ***** calendar. However, we only do give benefits to our guest based on the Western calendar and I think this can be understood. Despite of this, I also believe our team should be more flexible in such a situation and will instruct them accordingly.As for our floor – We carefully clean the wooden floor every day. Despite this, it is natural that feed can become dark when walking on a wooden floor. Based on your feedback, we will carefully check that the floor remains clean at all times.We are shocked to hear that there was an incident with a rodent and immediately checked the camera and yes – a small mouse was indeed in the restaurant. Based on this we immediately did a full inspection. We are glad to say that we found no other rodent not traces of rodents and therefore assume it came from outside. As a hotel, we guarantee the highest level of cleanliness and will always take immediately action if any incident happens. We do apologise for the wrong reaction of our team member.As for the forgotten table service during the seafood dinner – Our apologies.Kind regards, The Management

Resposta da propriedade: Xin Chao from the culinary heritage Furama Resort and Spa Danang!Thank you for your kind words and for sharing your experience with us. We’re delighted to hear that you enjoyed the beautiful jungle view from your balcony and that the lagoon pool provided such a refreshing experience—it’s wonderful to know that it made you feel connected to nature.We apologize for the issue with the ATM, but we’re glad that our staff was able to assist you promptly. Ensuring our guests have a comfortable and enjoyable stay is always our priority.We hope to welcome you back soon for another relaxing getaway!Warm regards,Nguyen Hoang Minh TrucGuest Relation Manager

Resposta da propriedade: Xin Chao from the culinary heritage Furama Resort and Spa Danang!Thank you for sharing your thoughts on your recent stay with us at Furama Resort Da Nang. We're thrilled to hear that your mother was super satisfied with both the lagoon and beach pools, and that our breakfast on your last day made a positive impression. We’re glad you’re considering enjoying breakfast daily next time for a more convenient experience!Regarding the temperature in our lobby, we would like to explain that it is an open space designed to look directly out to the ocean, allowing natural wind to circulate. However, we understand that during particularly hot summer days, this may not always provide enough relief. We truly appreciate your understanding and will continue to explore ways to make this area more comfortable.We look forward to welcoming you back for an even more enjoyable stay!Warm regards,Nguyen Hoang Minh TrucGuest Relation Manager