Avaliações do Nature hotel

It was ridiculous to took us waiting for almost an hour to check into our room when we arrive at 3pm. The check in time is at 2pm, check out time for guests before is at 12pm, but the room cleaner wasn't managed to clean up the room even after 3 hours at 3pm? That's impossible. We finally check into our room at 4pm, after the receptionist told us that our room wasn't ready and need to be cleaned when we arrive Hotel at 3pm. Our room has bad smells flowing from the bathroom, and there is a big broken hole on the wall inside our room. The floor becomes uneven due to water damaged.

Stayed for 4 nights at this lovely hotel, which is one of the 4 properties in DaLat managed by the NATURE HOTELS GROUP. A very satisfying experience throughout the stay. Scores well on location as it's truly serene and fresh, not congested like the part of old city across the Xuan Houng Lake. The French architecture facade looks classy and so is the entire property, lobby and reception area, corridors, rooms etc. The rooftop dining hall is simply the best as it offers lovely bird's eye view of the highland city landscape. The rooms hv all amenities required for a comfortable stay. The staff is always available to assist. If swimming pool and restaurant facility is made available, this property can easily qualify as 4*. Hotels policy towards saving environment and nature needs to be applauded. Minimal use of plastic, water efficient toilets and showers, reuse of towels and sheets etc and the lots of potted plants in lobby, corridors, even in the room balconies and at rooftop dining hall are special. The property caters mainly to local Vietnamese tourists only & hardly any overseas guests seen here during our stay. Improvment needed on 3 points. Firstly, front desk staff's limited English vocabulary made communication a challenge. Only 1-2 members could understand English a bit, but all of them were trying hard to make us comfortable. Secondly, only one dish is offered to guests booked under CP basis, & that too Vietnamese only. We had to select any one of the 2 options viz. Bowl of Noodles as per choice or eggs with herbs and Baguette bread. Coffee or Tea is served in drinks. Never seen such limited B'fast at such premium hotels in Vietnam. Even in case of fixed set B'fast, at least Pancakes, boiled eggs or omelette, cut fruits and juice, bread toast with butter, jam is offered. Thirdly, only local Vietnamese TV channels offered. Few English channels for entertainment can make stay more comfortable. Many restaurants & cafes are located about 200 m away. Mini marts, convenience stores, fruits, street food etc easily available. Bike renting shops offer at 150000 VND for 24 hrs & at 100000-125000 VND per 24 hrs if booked for 3-4 days. Lovely Vegetarian Vietnamese food available at Tu Sen Restaurant close to the hotel. Indian Restaurant available at 2 Kms, Sagar Indian Restaurant or Ganesha Indian Restaurant. Property located about 1.5-2 Kms fm Bus Station. If traveling by FuTa Sleeper Bus, free transfer to & from hotel available. Bus tkts booking handled well by front desk team. Strongly recommended for stay, but don't book your B'fast here if you aren't Vietnamese.