Best Western Riverside Inn

Danville seems to be the town the hotel industry forgot. There are only two hotels in Danville, the Best Western and the Days Inn which is even worse than the Best Western. So without any competition, this hotel has been neglected for the past 20+ years that we've been staying there while in Danville. On the plus side, it has a bigger than usual mini-fridge with a freezer to keep your blue/Yeti ice frozen, great location, decent sized room, working adjustable desk chair, full length mirror, cable TV with some live programming. On the negative side, the hotel is not terribly clean and has a neglected feel to it. A few examples of which I've included pictures are the badly damaged door lock area and damage to the door itself (missing door protector), the door rarely locked (we had to go to the front desk almost every time we left the room to have the clerk lock the door for us, transition molding on the floor coming apart, stained towels, obstruction making it impossible to fully open the closet door, a very frumpy poorly upholstered couch, bundles of cords exposed, not enough receptacles to plug in the lamp, coffee maker and microwave at the same time. All of these could be fixed in less than an hour total by a handyman, yet year after year, they go neglected. For some crazy reason, the regular sized TV is in the bedroom (but no chairs in the bedroom so you have to sit at the end of the bed 18" from the screen) and a very small TV in the living room area. Service staff is generally not eager to please customers other than the maid who was very nice and helpful. We were there three nights and even after asking at the front desk was only allowed one coffee pod per person per day and only one tiny half bottle of water per person for the entire stay. So, platinum members need to bring their own water and coffee pods. We were in a hurry on one day so tried the breakfast. Every table had crumbs on them and the trash bin was over flowing yet, there was a clerk at the desk ignoring it all. We used napkins and hot water from the tea dispenser to wash one of the tables. Hotel eggs are rarely good but these were the worst we've ever encountered; completely tasteless and the texture of soggy sponge cake. The coffee was not good (worse than the pods in the room). There was a bug infestation outside our window every time the sun came out which I suggested to the desk clerk to spray some Raid or something of that nature to the outside window because dozens of the bugs somehow were getting into our room. The bugs were slow and easily crushed but it was just a bit unsettling to have bugs crawling all over the inside of the windows and curtains. Her reply was "I'll get to it when I have some free time" which I guess she never had because the next day when the sun came out the window was again covered in bugs outside and inside. So, as bad as this sounds, the only other hotel in Danville is worse. Every time we stay here, I say "never

My wife and I stayed 1 night, arriving before 2PM to a nice receptionist who checked my ID, processed my payment, then presented the key cards with the wifi. We walked up to the 2nd floor. Room #207 was carpeted, clean and spacious with a very comfortable king, desk & chair, easy chair with foot stool, closet, medium sized refrigerator, micro, coffee machine and medium sized TV with a hotel guide(Bloomberg, CNN, ESPNs, HGTV, local networks & 35 channels). A large opening window with a wooded view through spider webs. The sink was separate and outside the bathroom with a tub/shower, soaps and fan. Good secure wifi, ample outlets, good lighting and quiet under window AC/heat. I did not use the outdoor pool. The 6AM breakfast was very good and attended: juices, no fruit, 3 cereals, scrambled eggs, sausage, biscuits and gravy, yogurt, muffins, sweet roll, toast and coffees. Overall, we had a quiet night’s sleep and enjoyed our stay.

Didn’t have a room available at check in at 830pm at night. Got a room with 2 double instead of 2 queens. Very dirty feeling in room. And there was nothing left at breakfast when we went down. And there was still 2 hours left. Stay elsewhere if you can.

Excellent place to stay always enjoy my time there. The staff is very friendly and helpful go up above and beyond. Rooms are very nice location is perfect close to restaurants stores in 74. Always feel welcome at this Best Western hotel Riverside

Excellent location close to restaurants and businesses. The rooms were modern and great service and good selection for breakfast

On a road trip from Minnesota to Pennsylvania. This place was picked by eeny, meeny miney, moe. Online the price was quite a bit lower than what we were quoted at the desk. Didn't feel like driving somewhere else and accepted it. When we got to the room (#108), it smelled extremely strong of some kind of cleaning fluid. We wanted to air the room out but couldn't get the window open. Instead turned the room unit on high fan. Went to dinner, when we came back it was the same. Had to sleep with the sheet over our noses. The room looked fie. The breakfast was some hot items but poor spread overall.

I travel here at least 2-3 times a week for the place I work for. But because my company gets a discount rate, I only get like 250 points accumulated each month, which doesn’t seem right to me. The showers suck. The location sucks. You sit outside and there is always someone coming up and trying to bum stuff from you. Seems like the people who stay 2-3 times a week would accumulate points like everyone else. The people who stay there regularly would be willing to give good reviews if they were taken care of like regular guests instead of someone who feels like a burden.

We were traveling home from visiting family and needed a quick place to stop for the night. We arrived late and had to leave early the next morning. The night front desk staff was very friendly and helpful when we arrived and made sure breakfast was ready when we left. The rooms and linens were clean and comfortable!

The stay here was great I couldn't ask for nothing better. Rooms were nice and clean Jacuzzi worked well, it was peaceful and the Internet worked well there wasn't too many rules you had to follow it was fun. The only problem was the bathroom door was broken but that's not a big problem and also the front desk was nice and charming!