Avaliações do Castle Hotel Ocean Flower Island

Resposta da propriedade: Уважаемый гость!Спасибо за ваше расположение и признание! Для нас большая честь, что мы смогли подарить вам комфортные впечатления во время вашего пребывания. Ваша фраза «выбор номер один в следующий раз» — это высшая оценка для нас. Мы продолжим прилагать усилия, поддерживать высокий уровень сервиса и тёплую атмосферу, чтобы снова радушно встретить вас. Желаем вам счастливой жизни и с нетерпением ждём новой встречи!

Resposta da propriedade: Dear Valued Guest,Thank you so much for choosing to stay at Ocean Flower Island Castle Hotel and for taking the time to share your wonderful feedback with us.We are truly delighted to learn that you enjoyed our services, facilities, and the buffet breakfast and dinner offerings. It has always been our commitment to provide a comfortable, well-equipped environment and attentive service to our guests, and your kind recognition is a great encouragement to our entire team.Knowing that our dining options added flavor and satisfaction to your trip motivates us to continue refining our culinary experiences. We will keep striving to enhance the quality and variety of our offerings and look forward to bringing you more delightful surprises in the future.Once again, thank you for your generous praise and support. The entire team at Ocean Flower Island Castle Hotel sincerely looks forward to welcoming you back soon. Wishing you pleasant journeys and all the best!Warm regards,Ocean Flower Island Castle Hotel

Resposta da propriedade: Dear guest, hello! We extend our most sincere greetings to you! We are very grateful for your sharing of your stay experience. We are a little regretful that we did not receive your full 5-star rating, which indicates that there are still areas where we need to improve. We will continue to refine our service details to welcome your next visit and strive to earn your full 5-star approval next time. Wishing you a pleasant life!

Resposta da propriedade: Your Majesty King Leon, Guardian of the Hotel Resort,Greetings!Thank you for your heartfelt response. We are truly honored to receive your perfect 5-star review. Knowing that you, King Leon, and the entire team take pride in our service fills us with great joy.We are delighted that you enjoyed your time at Ocean Flower Island and hope you will cherish those wonderful memories. It would be our pleasure to welcome you back to Hotel Resort in the future, along with your family and friends, for another unforgettable experience.Wishing you all the best and a life full of happiness!Warm regards！

Resposta da propriedade: Dear guest, hello! I am King Leon, the guardian of the Oubao Kingdom. I'm very sorry that we couldn't provide you with a satisfactory stay this time. I hope you can accept our sincere apology. Regarding the issue you mentioned about the outdoor swimming pool being closed, due to the winter climate, the outdoor swimming pool is no longer suitable for opening. There is an indoor sports and fitness center on the island with an indoor swimming pool. Guests can swim for free with their room cards. At the same time, I'm very grateful for your appreciation of the room decoration. Oubao Hotel is divided into four themes: forest, ocean, desert and glacier. Each theme has its own characteristics. For example, the polar bear table in the glacier castle, the rabbit lamp in the forest castle, and the African drum chair in the desert castle are all worth taking photos with! The hotel will regularly open different castles. Leon welcomes you to come back and explore other castles to experience different pleasures!

Resposta da propriedade: Dear guest, hello! I am the guardian of Oubao Kingdom—King Leon. Thank you very much for your recognition of Jin Jing's service. Leon has conveyed your praise to her, and it has made her day! Leon believes she will surely pass on this happiness to more guests. Thank you for your affirmation, which allows the joy to continue. Leon sincerely looks forward to meeting you again at Ocean Flower Island Oubao Hotel! Wishing you a wonderful life!

Resposta da propriedade: Your Majesty King Leon,Greetings from the Flower Island!Thank you so much for your perfect 5-star review. It brings us immense joy to know that you had such a wonderful stay with us. We are truly honored by your kind words and delighted that you enjoyed your time at the resort.Your recommendation to family and friends means the world to us, and nothing would make us happier than welcoming you back to the Castle Hotel in the future.Wishing you many more delightful travels and happy moments ahead!Warmly,The Castle Hotel Team

Resposta da propriedade: Dear guest,Thank you so much for choosing The Castle Hotel and for taking the time to share such detailed and heartfelt feedback! We are truly delighted to read that you had a wonderful stay with us and truly appreciate your strong recommendation to future travelers.It brings us great joy to know that you enjoyed the immersive experience of our Polar Bear-themed sea view room in the Glacier Castle section, along with the personalized welcome message on the TV and the beautiful sunset views. We always aim to create memorable moments through thoughtful details.We are also thrilled that you loved the breakfast and dinner buffets—especially the hot pot option! Your comment about the food being "so yummy" means a lot to our culinary team, who work hard to provide a wide and delicious variety.Most of all, we appreciate your kind words about our staff. It is our mission to offer warm and attentive service to every guest, no matter where they are from. We're glad our team made you feel welcome with smiles and helpful gestures, such as translation support during check-in. The welcome gift was our small token to make your first night extra special.It would be our pleasure to welcome you back again whenever your travels bring you back to Hainan. Should there be anything we can assist with in the future, please don’t hesitate to reach out.Warm regards！

Resposta da propriedade: Dear guest,We sincerely apologize for the unsatisfactory experience during your recent stay. Regarding your feedback about the indifferent attitude of the front desk staff and the provision of incorrect information, we highly value your comments and have conducted training and made adjustments accordingly. Thank you for bringing this issue to our attention.As for your comment about the high price of the small train service, the hotel has relayed your suggestion to the transportation department. Today, the department has adjusted the pricing system for the small train to offer more affordable transportation options for our guests. We truly appreciate your valuable feedback.We sincerely hope to welcome you back in the future.

Resposta da propriedade: Dear Guest,Hello! I am King Leon, the guardian of the Castle Kingdom. Thank you so much for recognizing the excellent service provided by Jinyan Lin. I have already relayed your praise to her, and it truly made her day! Leon believes that she will surely pass this joy on to more visitors.Thank you for allowing happiness to continue through your kind words. I sincerely look forward to welcoming you again at the Ocean Flower Island Castle Hotel!Wishing you a wonderful day!

Resposta da propriedade: Dear guest, hello! We are all very proud to see that you have given us a full 5-star rating. We look forward to you sharing your wonderful time at Hainan Flower Island with your family and friends around you. We hope to meet you again at the hotel. Wish you a happy life!

Resposta da propriedade: Dear Guest,Thank you so much for sharing your experience with us and for your kind recognition. We sincerely hope that all attractions within the resort will be fully operational soon, and we would be delighted to welcome you back for another visit when that time comes.Wishing you all the best.Best regards,Your Resort Team

Resposta da propriedade: 尊敬的賓客，您好！我是歐堡酒店的守護者--國王萊昂。感謝您選擇入住我們酒店，並抽出時間分享您的真實感受。很高興得知您對我們優越的位置、便利的交通以及出色的服務表示認可，這也正是我們致力於為每一位客人打造輕鬆度假體驗的初衷。關於您提到的海景房視野，我們理解人工島環境與自然海岸的觀感有所不同，但很欣慰它依然為您帶來了愉快的入住體驗。未來我們也會持續優化客房景觀與細節，爭取為您和更多客人呈現更完美的度假畫面。再次感謝您的肯定與支持，期待在不久的將來能再次為您提供舒適、周到的服務，也歡迎您常回來看看！祝您旅途愉快，順心如意！

Resposta da propriedade: Dear Guest,I am King Leon, the guardian of the Kingdom of Oubao. I am very sorry that we failed to provide you with a satisfactory stay this time. I hope you can accept our sincere apologies. We are very grateful that you and your mother chose to stay at our hotel and took the time to share your experience in such detail. Your appreciation of our exterior and the design concept of the four plants has greatly encouraged us. At the same time, we take your pointed out problems very seriously. We are deeply sorry for the graffiti on the wall of the room, which indeed reflects our negligence in daily maintenance and deep cleaning. The relevant room has been arranged for special cleaning and repair. We have also noted your comment about the outdated interior and will give it priority in our future renovation plans. In addition, we are very grateful for your valuable inspiration about the "Harry Potter College" style, which provides us with a very valuable creative perspective. Currently, our aim is to create a relaxing space for guests of all ages. Perhaps we failed to fully meet your expectations in terms of atmosphere creation. We understand that this might be more suitable for family guests, but we will strive to incorporate more diverse themes in future activities to enrich the experience of all guests. Thank you again for your insightful comments. We look forward to welcoming you and your family again when our hotel is renovated and upgraded or when new theme activities are launched.