Usuário convidado
15 de maio de 2024
Upon arriving we found a smashed light cover in the middle of the kitchen floor. Maintenance came immediately this was reported which was great. However the remaining experience with reception was extremely poor. We had noisy neighbours being woken between 3 and 4am every night. One occasion security came to request they be quiet, however on another occasion we were told it was a personal issue! We went to complain the next day at reception and were again met with a complete lack of care. We also reported the washing machine had ruined two items of clothing as it was leaking oil, all the receptionist wanted to do was take a photo of the clothes. No offer of compensation or a follow up on the issue. Mambo restaurant was closed the entire ten day stay. Trade winds was good, however the food was limited, no real vegetarian options. The pool areas were both lovely with plenty of sun beds. Upon first inspection the condo looked however, upon closer look it was not. Dust on shelves, toilet roll holders, in corners. The sheets and towels had stains on them. It was very dated, the fridge had rust spots all over the front, the washing machine was broken and as advised above leaked oil on our clothes. The view from the balcony was great over the lake. I wish we had booked a villa as price point not much in it!
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