Usuário convidado
1 de fevereiro de 2023
I travel frequently for business, staying overnight one night, sometimes 2 or 3. My company has a list of hotels for each city in which we can stay. I try different ones each time I go somewhere. This time I stayed at the Springhill Suites in Dayton, Oh. I stayed here once before with no issues. But this time was different. I am a coffee drinker. I like coffee as soon as wake up and I drink several cups just to wake up, then another cup or two while I'm getting ready for the day. Upon check in, I asked for a few extra coffees for morning. Clearly the young lady was new. She couldn't find the coffee and made several unanswered calls to management. I finally said I was going to get dinner and would check with her when I came back. She had it for me upon my return. Tonight when I came in from dinner, I asked the girl on duty for some extra coffee, and she didn't even look. "We don't have any. There is coffee over there in the lobby." I carefully explained to her that I wanted it for morning and she repeated "we don't have any". I expressed disbelief at this, as she hadn't even looked. She threw whatever she was holding onto the desk and stormed off behind the wall. She came back with 2 coffees and said "that's it. 2 coffees per room". On my way to the elevator I asked if there was a phone number for the manager and she rudely stated she was the manager and that was all the coffee I was going to get. I am not going to the lobby in my PJs at 5 AM to get coffee when there is a perfectly good coffee maker in the room. I am 63 years old and have never been told I couldn't get more coffee for my room, even in the cheapest of hotels. And now, it's not even about the coffee, but about the rude behavior of the "manager". Needless to say, I will stay at one of the competitors my company pays for in the future. I don't ask for a lot when I have to stay in a hotel..a comfortable bed, a clean shower, and some coffee. Is that too much to ask for?
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