Embassy Suites by Hilton Syracuse

Third time staying here. We love the separate bedroom option at this hotel which is a rare find. We were disappointed the bacon jalepeno popper omelettes were no longer offered at breakfast bar. They were always sooo good and one of the reason we returned. Libby is beautiful, great spot to hangout outside of the room. Gym was great with upgraded equipment. Pool was a bit too cold this time unfortunately and not as clean as we hoped. Would definitely recommend this hotel to others.

This hotel and its staff came through for our group when we had to relocate to another venue. They gave us a great event venue at a good price on short notice. They were able to accommodate us for all of our needs. We will definitely return here for any other events we might have in the future. NYGO

Overall, the hotel was clean and responsive when we asked to change rooms due to a lingering cigarette smoke aroma in our original room. However, we accidentally left a pair of fairly new sneakers in our hotel room which were NOT turned into the lost and found -- but were taken home by a hotel employee. Not cool.

Horrible We are staying at this hotel right now Worst Hilton experience ever. Room 1 when we checked had a toilet seat that wasn't anchored down properly and light that constantly blinked and was noisy. Room 2 seemed fine until this a.m., when went to shower, and water sprayed over shower curtain. A problem which has existed for a while judgeing from ceiling in shower . Maintenance is obviously a problem! Cushion in living room soiled and another put on backwards. Not normally a deal breaker but when one adds up everything one is surprised still has a "Hilton" banner. Will never stay here again.

This place is terrible. Rooms are basic. Staff doesn't know what they are doing. They overcharged me for my stay then tried to charge me for an additional room I didn't ask for. The front office manager was ghetto, rude and irate. Threatening me and called my place of employment. Terrible place.

This Embassy Suites is a perfect place to stay while in Syracuse and area. The hotel has been fully renovated and the pictures on the Hilton website are an accurate representation of what you will see when you arrive. Great location and plenty of free parking. The cooked-to-order breakfast and evening cocktail reception are well worth a visit. What impressed us the most was the staff at the hotel. We were always made to feel welcome and they went out of their way to make our stay enjoyable. The suites are nicely decorated and the one we had showed no wear and tear, everything was well maintained and very clean. Good job Embassy Suites on Old Collamer Road, DeWitt (adjacent to Syracuse and easy access to all major routes)!

Pretty easy to get to from the airport. Plenty of free parking and not busy at all...probably 8 cars in the lot when I got there. Building is well maintained, inside and out. Not much landscaping but very well maintained exterior. Interior lobby and atrium are beautifully decorated and clean. Staff at the front desk was very friendly and professional. Bartender was personable. No other interactions with staff. Room was spacious, nicely decorated and clean. No desk. No guide or program information on the TV so you have to surf. Bed was relatively comfortable and I slept well. Lacks a constant on option for the PTAC so I was surprised at the quality of sleep only because I usually don't sleep well without white noise and air moving. I was a little concerned at the freeway right outside the window but, as it is the New York Thruway, it was not heavily traveled so noise was not a problem. The presentation as having a restaurant is misleading. E'terie Restaurant & Bar is basically a lunch counter. No wait staff or table service. Plus it closed early on the 3rd and was closed the 4th. Interestingly, the 'daily' special was the same all three days I was there. Breakfast variety was great and fresh...though I had no desire to stand in line 20 minutes for an omelet so missed out on the 'made-to-order' part but there were plenty of other options. Surprisingly, no one collected dishes at all or wiped any of the tables, at least neither morning I was there. You take your dishes up like you're in a school cafeteria. No attendant the first morning. There was an attendant the second morning but all she did was check your card to make sure you were legal. Even at the more 'basic' properties of this brand and others who offer breakfast there is someone clearing dishes and wiping tables. Bar closed 3 hours early the first night. Went down after unpacking to find it closed up tight at 7. Not open at all the second night. Evening manager's reception was non-existent the second night. They gave you a couple beer and a bag of chips from the Corner Pantry. Might be due to occupancy but that should have been made clear up front and the rate should have reflected to reduction in service. To my surprise, there is no business center. I saw a printer but no computer so I asked at the desk and they said I could just email whatever I wanted printed to them. Odd that they would think the only reason for a business center is to print something and not to do business. I was double charged but, after a couple calls, that got resolved a week later. I was surprised that, even though the rate was identical to the HHonors prepaid rate, I got no credit for this stay because it was booked through Kayak.

Desk greeting was non-existent. We were made to feel second class because it was a points visit. There was no acceptance that the points visit was made possible because I am a loyal Hilton customer. Breakfast not nearly as elaborate as it used to be. Room was fine but when we asked front desk if it faced the highway, we were told no. Room 513vwas a corner room with two exposures to the thruway and thus extremely noisy. When we checked out we mentioned that as an FYI and were snippily told by the front desk clerk (around 7am on July 28) that there wasn’t anything he could do because it was a points visit. All in all, customer service was terrible.

Highly disappointed with this hotel in Syracuse NY on Collamer Rd. On June 14th We checked in to a king suite, we opened the couch bed to literal poop smeared all over the mattress cover and some sort of loose debris. I called down to desk and they moved us to another room. This room was not much better, mold and spiderwebs everywhere however we had to get to where we were going so we settled. Next morning my bank account was drained by your charges, $618 for a room that cost $179/night. When I inquired I was told there was a $100/night incidental fee! I was NEVER told this at check in, the audacity to charge this when your rooms are beyond disgusting!!! My son was playing in a baseball tournament this weekend and we were now with NO money for food or our 2 hour travel home. We left your awful hotel, your staff is lazy and rude!!!