Hilton Fiji Beach Resort and Spa

Avaliações do Hilton Fiji Beach Resort and Spa

Hilton Fiji Beach Resort and Spa

Denarau Island, Denarau Island, Viti Levu Group, FijiVer detalhes do hotel
Hilton Fiji Beach Resort and Spa
Hilton Fiji Beach Resort and SpaHilton Fiji Beach Resort and SpaHilton Fiji Beach Resort and Spa
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1 noite

Avaliações dos hóspedes

4.3/5
Muito bom
100 avaliação
Avaliações verificadas
Agradável e bem localizado4.4
Comodidades4.2
Atendimento4.2
Limpeza4.3
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Todas as avaliações(100)
Avaliações positivas(93)
Avaliações com fotos/vídeo(38)
Proprietário cordial(37)
Estadia excelente!(25)
Excelente localização(12)
Bela vista para o mar(11)
Piscina excelente(10)
Ambiente elegante(7)
Quartos grandes(7)
Internet ruim(5)
Avaliações negativas(7)
GG262
Quarto Frente Praia
Hospedou-se em out 2024
Família
3 avaliação
3.2/5
Publicado em 8 out 2024
I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why. While the staff are friendly (most hospitality staff across Fiji are), for a "5" Star resort I found the service very lacking.
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Resposta da propriedade: Ni Sa Bula Vinaka,We appreciate you taking the time to provide such relevant and constructive feedback in regards to your recent visit with us. Without such feedback, it is impossible to continually improve and enhance on the overall experience that our guests receive from our team, so we are very grateful for you taking the time to share with us.We are truly sorry to learn of the challenges encountered with the Wi-Fi connectivity. It is is not the level of service we strive to provide, and we understand how frustrating it may have been to call and visit reception multiple times.Additionally, we regret that your room did not meet your expectations. Guests are welcome to share their room allocation requests, however please note that we cannot guarantee specific room assignments as they depend on the day's occupancy levels. Your comments regarding staff responsiveness and service quality have been noted. While we are pleased to read you found our team friendly, we know that friendliness alone does not compensate for the lack of prompt and efficient service. We will address these areas for improvement with our team to prevent similar issues in the future.We sincerely apologize for any inconvenience and discomfort caused to you.Thank you once again for bringing these matters to our attention. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future, where we can provide you with the quality experience we are committed to delivering.Vinaka And Kind Regards,Carey Osborne
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YHTOMIT
Suite com 1 Quarto - Frente à Praia
Hospedou-se em mar 2024
Família
25 avaliação
5.0/5
Excepcional
Publicado em 25 mar 2024
The service, and food are nice. People always Bula to you. Their buggy service is very fast. They offered us early check-in. I will come again for sure.
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Resposta da propriedade: Ni Sa Bula Vinaka YHTOMIT,We are delighted that you enjoyed your stay with us and we certainly look forward to welcoming you back soon.Vinaka And Kind Regards,Carey Osborne
Kamsiyochukwu
Suíte Deluxe com Um Quarto à Beira-Mar
Hospedou-se em set 2024
Viaje com amigos
2 avaliação
4.7/5
Incrível
Publicado em 19 set 2024
What’s an amazing day the environment was good. The staff were even better. We stayed in a one bedroom villa that had a shared plunge pool with a view of the ocean. The room had dishes, Utensils, cutlery all amenities, including microwave, refrigerator, pots, and pans, dishwasher, washing machine and dryer. It’s only 30 minutes from the airport with two restaurants, very family, friendly, and Access to tours and the port. I will definitely stay again.
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Resposta da propriedade: Ni Sa Bula Vinaka Kamsiyochukwu,Thank you for your amazing review and for your loyalty.We are thrilled that you enjoyed your stay with us and we certainly look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne
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Usuário anônimo
Suite com 1 Quarto e Vista Jardim
Hospedou-se em fev 2024
Família
1 avaliação
4.5/5
Ótimo
Publicado em 26 fev 2024
Beautiful garden and apartment style hotel on the beach Nice sea view through palm trees Friendly staffs in every levels Something to be improved Room facilities are old and worn and not in good condition No favourite TV channel
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Resposta da propriedade: Ni Sa Bula Vinaka!Thank you for taking the time to share your review. We are thrilled that you had a fantastic stay and enjoyed the garden, views and our team members.Your constructive feedback regarding the room has been noted and shared with the relevant managers for their attention. Currently there is an on-going refurbishment programme that is updating all the areas of the resort and this should address what you have kindly brought to our attention. We sincerely apologize for any discomfort and inconvenience that this has brought you.We do hope to welcome you back so that we may create a more positive impression.Vinaka And Kind Regards,Carey Osborne
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Usuário convidado
Quarto com Vista para o Jardim e Lounge
Hospedou-se em jul 2024
Casal
2 avaliação
3.0/5
Publicado em 12 jul 2024
Service very slow. Food mostly pretty bad. Beware the "garden view" room. No garden, a few scruffy bushes, a main road and a bus stop!
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Resposta da propriedade: Ni Sa Bula Vinaka,Greetings from the Hilton Fiji Beach Resort & Spa and we thank you for taking the time to share your experience. We regret to hear that we did not meet your expectations regarding the service, food and room. Please be assured that your feedback is taken seriously, and we have communicated your concerns to the appropriate managers for further training and coaching of the relevant team members. We sincerely apologize for any inconvenience and discomfort caused and for your dissatisfaction with the garden view room.We hope to have the opportunity to welcome you back so that we may provide a more positive experience.Vinaka And Kind Regards,Carey Osborne
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Usuário convidado
Quarto Frente Praia
Hospedou-se em jul 2023
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 15 ago 2023
It was a once-in-a-lifetime experience! I went to celebrate my birthday and came back with memories to last a lifetime! I've fallen in love with Fiji and already am excited about another visit!
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6/8
Resposta da propriedade: Ni Sa Bula Vinaka!! A belated "Happy Birthday"!! We are absolutely thrilled that you had a fantastic birthday celebration and we are certainly looking forward to welcoming you back home to us.Vinaka And Kind Regards, Carey Osborne
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ShahMayur
Quarto com Vista para o Jardim e Lounge
Hospedou-se em dez 2023
Família
15 avaliação
5.0/5
Excepcional
Publicado em 28 dez 2023
Superb and fantastic stay, amazing food, atmosphere, exotic, clean, near to everything, and best part was their pool and daily activities.
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Resposta da propriedade: Ni Sa Bula Vinaka ShahMayur,We are absolutely delighted that you had a superb and fantastic stay with us. The team and I certainly look forward to your return home to us.Vinaka And Kind Regards,Carey Osborne
Usuário convidado
Quarto com Vista para o Jardim e Lounge
Hospedou-se em dez 2023
Família
2 avaliação
3.7/5
Publicado em 24 dez 2023
The check in counter was very unorganized, took a long time to check in, people cut in the line, there were no welcome at our arrival. Buggies are hard to get even when you book them in advance. DM at the front desk was very helpful and understanding tho.
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Resposta da propriedade: Ni Sa Bula Vinaka,We appreciate you taking the time to share your review. It is disappointing to learn of the shortfalls experienced during Check-in and with our buggy services. Your feedback has been shared with our Front Office team for training and coaching purposes with all the team members concerned. We do sincerely apologize for the inconvenience and discomfort that this may have caused you. We do hope to have an opportunity to welcome you back for a more positive experience.Vinaka And Kind Regards,Carey Osborne
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Usuário convidado
Suite com 1 Quarto - Frente à Praia
Hospedou-se em jun 2024
Casal
1 avaliação
4.5/5
Ótimo
Publicado em 11 jun 2024
Service staff are made your holiday even more better
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Resposta da propriedade: Ni Sa Bula Vinaka!We appreciate the time taken to share your review.Thank you for your kind words regarding our team members.The team and I look forward to welcoming you back to us.Vinaka And Kind Regards,Carey Osborne
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adamhorsell
Suíte Deluxe com Um Quarto à Beira-Mar
Hospedou-se em jul 2023
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 24 jul 2023
What a wonderful resort, the food, the music the staff. Everything was perfect.
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Resposta da propriedade: Ni Sa Bula Vinaka!Thank you for your amazing review. Vinaka! We look forward to your return home to us.Vinaka And Kind Regards,Carey Osborne
Usuário anônimo
Suite com 1 Quarto - Frente à Praia
Hospedou-se em nov 2023
Casal
15 avaliação
3.7/5
Publicado em 27 nov 2023
honestly the service at Hilton denarau really missed the mark which is surprising. Check in took almost an hour consists of really unclear lines and being bounced from one counter to the other. The spa, the restaurant services its all just lacking. The massages and hair scalp mud treatment honestly was not worth the price and the restaurants took forever and sometimes they would forget our order despite sending it through. Also the wifi was terrible around the resort and almost did not exist in our room. The staff were lovely and honestly tried really hard it's just inefficient, and the service wasn't on par. Funnily enough, the day we checked out, the general manager was there along with a few more higher ups, and our check out process was so much smoother and faster 😂 we just checked into sheraton resort denarau as our flight got cancelled and the welcome and service in a short hour is just thousand times better.
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Resposta da propriedade: Bula, We are sorry to learn of the below par experience that you had encountered during your recent stay. It is disappointing that we have not met with the expectations and have shared your feedback with our management team for training and coaching purposes with the team members concerned. Our sincere apology for the inconvenience and discomfort caused to you. We do hope to have an opportunity to welcome you back so that we may earn back your loyalty. Vinaka And Kind Regards, Carey Osborne
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Jatin
Quarto Frente Praia
Hospedou-se em mar 2024
Família
10 avaliação
5.0/5
Excepcional
Publicado em 14 mar 2024
Great location Great facilities Excellent staff Nice pools
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Resposta da propriedade: Ni Sa Bula Vinaka Jatin,Your kind words regarding your recent stay at Hilton Fiji Beach Resort And Spa is greatly appreciated.The team and I hope to welcome you back soon.Vinaka And Kind Regards,Carey Osborne
Ash
Suíte Deluxe com Um Quarto à Beira-Mar
Hospedou-se em jan 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 8 jan 2024
Had a really good experience and hotel looked after us very well.
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Resposta da propriedade: Ni Sa Bula Vinaka Ash,We are thrilled that you had a good experience and that you were well look after. The team and I look forward to welcoming you back home to us.Vinaka And Kind Regards, Carey Osborne
Yury
Suite com 1 Quarto - Frente à Praia
Hospedou-se em jun 2024
Família
3 avaliação
2.5/5
Publicado em 9 jun 2024
Good location but terrible service.
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Resposta da propriedade: Ni Sa Bula Vinaka Yury,Thank you for taking the time to share your review.We have noted your feedback and would appreciate more information so that we may address what you have kindly highlighted.The team and I look forward to your feedback.Vinaka And Kind Regards, Carey Osborne
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S&P
Quarto Frente Praia
Hospedou-se em nov 2023
Casal
7 avaliação
4.5/5
Ótimo
Publicado em 25 nov 2023
Great location, luxury beachfront rooms, helpful and friendly staff.
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Resposta da propriedade: Bula! Thank you for taking the time to share your review and we are sure that it will assist other guest with their holiday plans. We all certainly look forward to having you back with us soon. Vinaka And Kind Regards, Carey Osborne
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