Courtyard Hershey Chocolate Avenue

The room was lovely. The tub was very slippery annd I was afraid getting in and out. Also, there was no breakfast. You had to buy it and it was overpriced to say the least. 10 dollars for 2 cups of coffee! I was told “this is a hotel for business people and you are expected to have an expense account! So they can price gouge expense accounts? I will never stay there again.

We spent 3 nights. Went to the RV show and toured Hershey. The staff was incredibly friendly and very helpful. A lot of good restaurants within a few minutes walking. We spent a couple nights outside at the firepit; had drinks, cigar and food out there... only complaint was, they had the cushions put away for the season. For a small kitchen the food was very acceptable....the wings were much bigger than I was expecting for a small hotel kitchen.

This Marriott was a little off. To start, the young man at the front desk was quite rude. No complimentary water bottles. No free tea and coffee in the morning. No afternoon treat. A giant sign was posted that guests were not allowed to eat their own food or drinks at the many empty tables. On the positive side, it was a pretty hotel with a lovely patio.

This was the perfect location for a group/family headed to Hershey Park. So close to the park and downtown. The hotel was clean with stylish rooms and bathrooms. We ate breakfast there it had lots of great options- the only drawback is it was not super speedy so if you are in a rush pick up food elsewhere. However the food was good! Our family wished the pool was larger it was quite small. Overall a great experience.

Tried booking a reservation with a young person posing as a front desk agent. Incredibly rude, dismissive, would not help me with in-house reservation, then when telling me he would connect me to someone in-house, he transferred me to the 800 reservation number. When I called back he immediately put me on hold indefinitely. I had to call back 4 times to get the individual to pick up the phone and not put me on hold again. I asked for a manager on duty, he told me there wasn’t one. I asked his name, he says “Suk” and I told him I doubted highly that was his real name. He insisted it was his name pronounced “sook.” Again, I doubt that highly. He refused further assistance. I advised him I would be filling a complaint with Bonvoy Guest relations. Too bad to see this is how they treat a 40- year Marriott Rewards member.

I am platinum member. My plane was delayed and got to the hotel late. They overbooked the hotel and charged me a cancellation and sold my room. They offered no help and customer service was also useless. They did not even attempt at helping me. All I got was thank you for your loyalty. I guess they don’t understand that loyalty goes both ways. Good bye Marriott.

First room on late arrival had uncleaned beds, had to request change. Second room was average cleanliness. Molded shower curtains that had to be replaced. Semi cleaned/vacuumed room. Late night front desk mgr was very kind. Location is nice with good parking. I wouldn’t stay here again but it was fine.

We recently tried to modify our room reservation within the cancellation period, over a week in advance. Much to our surprise the manager informed us that there was a 2 night min. This was not the case when we originally booked the reservation. When we inquired further, the person at the front desk stated that they always had a two night minimum on the weekends during the summer after Memorial Day. When we looked at other Saturday night reservations during the summer months of June and July, we found that this wasn’t true. Given that we are loyal Bonvoy members, this was very disappointing.

Spent two nights here visiting Hershey. It was a fine place to stay. The rooms are standard Courtyard. The service was friendly — no real complaints. (I do note that we had to get new room keys at one point, and the front desk not only did not ask for ID — we were not even asked for our names!). The name of the hotel (Chocolate Avenue) may be a bit misleading, because the hotel is half a mile away from all of the business on Chocolate Avenue. But it was always easy to turn in and park, and Hershey was a great experience.