Usuário convidado
22 de abril de 2024
I am a bit dissappointed by this on the pictures very beautiful hotel. First I was checked in an extremely loud room. I had to ask to get changed and was observed like Its not normal to expect to have a pieceful room. The hotel is supposed to be in an very relaxed area, the street behild is almost a highway.Extremely loud. The hotel was not fully booked and still they gave me a better version "upgraded" me, but I felt It was too much expected. As a customer you should never get this feeling! Well, this is supposed to be a 5 stars hotel! I had to remind that my room was not cleaned till 17.30h. Half of the saunas don't work. The cups for the tee in the welness is missing. At the end they wanted even to charge me money for something from the bar I haven't taken! What a service. So sorry for this experience. I wish it would have worked differently. In the neighbourhood there are plenty of hotels with much better standard I would book next time. As an entrepreneur I exactly know how the customer should be treatened. And if these guys would google me, they would have even gave me everything for free.
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