Royal Ship

A pretty & very Welsh town & having checked out the area, came to the conclusion that this was the best spot to drink, eat & stay in. The hotel was well decorated & well looked after & our host was incredibly efficient-checking us in, guiding us round the hotel, serving drinks then finally our evening meal. The room was lovely, with everything we needed & I’m glad we booked a table, because it proved very popular. Our meal was ok. Obviously a set menu that couldn’t be deviated from, so was a tad uninspiring, but overall, a pleasant enough stay.

Arrived mid afternoon, checked in and went to our room. We live in Portugal, staying in the UK for a while so had quite a lot baggage/clothes, disappointed to find only 3 hangers in the room so I went to reception to ask for some more " we haven't got any " was the reply. Back to the room to find there was no Wifi, downstairs again and I asked when it would be on again, " it's not working, don't know when it will be on again ". Back in the room and superficially it looked OK, but looking closer the carpet in the bedroom was filthy around the edges and the bathroom it was the same story, they obviously do not clean properly, looks like a wizz around the middle and that's it. Dinner in the restaurant was good, no complaints other than a bottle of Chilean merlot was £24, I could get a much better one here in Prtugal for around 3-4 euros. So to bed and on waking the following morning there was still no Wifi, I phoned reception on my mobile to speak to the Manager name of John and asked when the Wifi would be back on, " the routers broken, it will be 2 weeks " I asked why it was going to take so long to be told " I have not got the time to speak to you as we are doing breakfast ". Needless to say I thought his attitude was very unfriendly and I confirmed I would contact Robinsons head office regarding his complete lack of any customer service. Breakfast was also good, they must have a decent chef at least, however I was asked by a member of staff to go to reception and was confronted by John who asked us to leave because of MY attitude. I explained the boot was on the other foot and it was him with the problems we encountered, I even offered to show him the dirty bedroom/bathroom, he refused ! Being asked to leave saved us the trouble of walking out despite having booked for another night, it turned out to be a blessing in disguise, we drove up into North Wales and found a fabulous hotel with a spotless bedroom and shiny bathroom and incredible professional and friendly staff, and the Wifi was perfect and yes you guessed it....they had plenty of hangers.

Me and my partner have just spent 2 nights here and we received a lovely welcome upon arrival. Our room was clean, well maintained and we were very happy with it. We eat both nights in the restaurant and then stayed for a Sunday dinner before we left. The food was lovely, especially the Sunday roast! Staff were lovely and really friendly, we will definately be back