Avaliações do Royal Garden Hotel

A experiência com o hotel foi irretocável. Só fiquei extremamente insatisfeito com o Trip.com por não ter citado no recibo de pagamento, que o valor líquido que foi pago, ainda teria algum tipo de taxa adicional sendo cobrada no meu cartão de crédito, que não está discriminado em lugar nenhum, e para eu solicitar reembolso na minha empresa, terei que procurar alguma maneira de que meu banco me dê alguma contabilização de que taxas foram essas, pois no atendimento ao cliente da Trip.com me foi dito que não há nada a ser feiro, e que a Trip.com não tem controle sobre tais taxas. Pelo menos poderiam deixar dito no recibo, que isso poderia acontecer quanto a alguma taxa adicional, para eu não ter que passar pelo desconforto de pedir reembolso de um valor para a minha empresa, e agora eu ter que buscar como conseguir justificar que o valor pago foi maior, ou então, simplesmente ter que arcar com essa diferença, por não ter alguma comprovação envolvendo esse montante adiciona.

⭐⭐⭐⭐⭐ I recently had the pleasure of staying at the Royal Garden Hotel with my family, and I can't say enough good things about our experience. From the moment we arrived, we were greeted with a warm, welcoming atmosphere that made us feel right at home. The rooms were impeccably clean and well-maintained, providing a comfortable retreat after our daily adventures. It was clear that the hotel prioritizes cleanliness and guest comfort, which is always a plus for families. One of the highlights of our stay was the fantastic swimming pool. It was the perfect spot for us to relax and unwind, with enough space for everyone to enjoy. My family absolutely loved it, and we spent many joyful afternoons splashing around together. The location of the Royal Garden Hotel is another significant advantage. It's easily accessible, making it convenient for exploring nearby attractions and getting around the area without any hassle. Overall, my family had a wonderful time, and we truly enjoyed every aspect of our stay. We are already planning our return visit and will definitely be recommending the Royal Garden Hotel to our friends and family. If you're looking for a relaxing getaway that caters to families, this hotel is the perfect choice!

Most of the experience was good in terms of rooms facilities and cleanliness etc. But service was the food is big question. There was no menu in the room. English speak staff was a big challenge. I ordered food twice. In the afternoon time the food served was not warm enough. The Spaghetti Bolognaise the sauce wasn't confident and the meat mince was very tough. The Malaysian curry rice was nice. The Fruit platter was also okay...though the selection of fruits was very limited. The dinner time, was even worse, they did not serve my ordered dish, they could not cancel the order, the replacement they gave to us was not cooked properly did not taste good. Both the soup were okay. moreover the communication with the hotel staff wasn't comfortable. if they did not have a particular dish they should have removed it from the digital menu and if not should have been able to cancel the order. The alternative to the dish was very ordinary. In total I spent over RMB 546 on food. I think it wasn't worth the money spent. So, Good location, cleanliness and facilities ..but service and quality of food...not good...so, a lot of improvement can be done.