Europa Royale Druskininkai

I travelled to Druskininkai for a sports competition, and did not have any option but to stay at this hotel. While on first glance it looked ok, it is not a place I would reccomend to any friend of mine. Pros : excellent location, with easy access to the river and easy walking distance to some decent restaurants. Surprisingly the hotel resturant was really good, even if expensive and portion sizes small. I had read previous reviews and was expecting the hotel to be dated - which it was, that isn't the problem. The hotel was dirty, really dirty. So many of us staying the the hotel had stuffy noses / sinsus - which resolved when we walked outside. We came to the conclusion that the hotel is in need of a deep clean, the carpets are filthy and are in need of replacement, air conditioning blows mouldy air. I want to say service is terrible, but that implies there is service. Staff are extremely rude, and spend more of their time standing outside smoking than behind the desk. The light switch in my room was faulty, and the bath plug did't work (and had to be replaced by maintenance in during my stay). Rooms are not serviced daily, you have to request room cleaning - and even then its literally someone throwing clean towels into the bathroom and collecting old ones. Beds were simple "foam" like you'd see in a hostel, and linen didn't properly cover the mattress, and my towels were replaced with stained towels. This property could actually be amazing with a little effort - but sadly, the effort was zero. This hotel is on the cheap end of things, but still over-priced for what you get.

Avoid this hotel if you want to enjoy staying in Druskininkai. We had family room in glass building for £220 per night. Stayed 3 nights. Very disappointed as first day we had an issues with the electric wire failure. We had reported were is no power in the room. The staff member arrived investigated the issue and told that microwave has short cut. So they had to remover the microwave (bear in mind we had 2 kids 5 years old so we needed to heat the food during the stay). After that no one came in to check if the issue has been sorted. I had to switch the power every time we enter our room my self in the switch box. The air conditioner was noisy and old making banging noise and you had to switch it off because you can't put the kids sleep in the night. So the rooms been very hot during the night. But the worst is the bed mattress OMG.... it looks like the mattress been there from 18th century and it never has been changed it has all the stains all ove it has been very hard to sleep and our backs has been broken straight away in the fisrt night .... when you think you have to sleep for another 2 nights it make yor brains just boiling... brekfast very poor cold and I would say more likely continental then brekfast in 4 star hotel better to use coffe shops around for the brekfast if you want to have nice and warm brekfast. And the last think that make our stay uncomfortable. Before check out we wanted take a shower and gess what there is no water ....I reported to reception and they just ignored and said but you checking out why you need water. :)The reception at the check in was welcome and with the smile and quick. The reception at the check out hosted by Jonas wow wow... rude unwelcome and don't care about any costumer approaching his desk. When we told him all the issues we had during the 3 night stay. He just handed the bill to pay and said good bye!! No sorry for any inconvenience caused or any appreciates with the problems... please avoid this hotel if you want to enjoy your stay for this price. I am sure were is many hotels around with the better service can be provided. Will never stay again in this hotel and will not recommend to no one. Keep away your money from this hotel people!!!!

Terrible experience, do not go to spa. I staid in hotel for 3 days. The room was spacious, but that’s just it. The rest is outdated and not even clean enough - found hairs in bath tub. The SPA is horrible and not safe. The massage specialist, who offered kobido massage, hardly knew what it was. But the worst was safety and hygiene. Massage specialist put the face mask on properly only after remark and stank of sweat horribly - I suffered through the massage and regretted for it. The breakfast is average, but do not go for lunch or dinner in the same restaurant. There are many places next to hotel, which serves far better food. The fish, which I ordered for lunch, was hardly edible. Avoid staying and do not go to spa.