Jumeirah, Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.5/5
Ótimo
51 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.6
Comodidades4.6
Atendimento4.3
Limpeza4.5
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Todas as avaliações(51)
Avaliações positivas(46)
Avaliações com fotos/vídeo(22)
Equipe acolhedora(18)
Estadia excelente!(16)
Café da manhã delicioso(9)
Ótimas comodidades(6)
Vista bonita(4)
Avaliações negativas(5)
Luqi
Quarto superior com 2 camas queen
Hospedou-se em mai 2024
Sozinho(a)
144 avaliação
1.0/5
Publicado em 22 mai 2024
I went downstairs to have tea at 2 pm, and when I returned to my room at 4 pm, I discovered that my wallet had been tampered with and about 6000 RMB was missing. When I approached the front desk to ask for access to the surveillance footage, they ignored my request. It is truly bizarre that there are thieves at the Bvlgari Hotel.
What's even more bizarre is that after I reported the incident to the police and they came to my room, they just walked around, ate the chocolates in the room, and then left without offering any help.
The hotel refuses to provide access to the surveillance footage or any investigative assistance. Paying 7000 RMB for one night at a hotel and experiencing such treatment is absolutely disgusting.
Furthermore, the hotel is infested with various cockroaches and ants. It's just too terrible.
Resposta da propriedade: Dear Guest User, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
Resposta da propriedade: Dear foxxtl, Thank you for taking the time to provide us with feedback about your experience with us.Providing the highest level of hospitality is our number one priority and, we sincerely apologize for falling short of meeting your expectations. Your feedback is important to us, and we regret to hear that the experience did not align with the positive online reviews you had encountered. We take your comments seriously and will investigate the issues you've raised, particularly regarding the perceived lack of gifts and the service at the front desk. We would also love to receive further feedback in order to best enhance our services for your next visit. It is feedback from esteemed guests like yourself, which motivates the entire team at Bulgari Resort Dubai to strive for excellence.I hope to remain in touch with you for your next visit and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakQuality Manager and Executive Assistant BVLGARI Resort & Residences Dubai
Resposta da propriedade: Dear luvgirl,Thank you for taking the time to provide us with feedback about your experience at Bulgari Resort Dubai.I am pleased to know that you enjoyed most of your time with us. It is feedback from esteemed guests like yourself, which motivates our entire team to strive for excellence.Sincerely,Amber Dana OcakQuality Manager and Executive AssistantBVLGARI Resort & Residences Dubai
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Resposta da propriedade: Dears, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction. It is feedback from esteemed guests like yourself, which motivates the entire team at Bulgari Resort Dubai to strive toward excellence. It is great to hear you enjoyed our breakfast and tasted our Chinese dishes.I hope that I will be able to remain in touch with you for your next stay at Bulgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakQuality ManagerBVLGARI Resort & Residences Dubai
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