Sheraton Grand Hotel, Dubai

Once they figured out that they have a Diamond VIP Trip member, was scooped up to the Elite VIP Desk where you will be warmly greeted by the Customer Relations Manager Dasha, the check in was pleasant...she gave me the keys for a nice room as expected from Sheraton...Lots of Amenities and a Free Minibar that was not consumed so no review for the drinks and exotic nuts, but they had fancy labels...Its a nice touch anyways...More Hotels should adapt this generous strategy so they secure a place in the future of Luxury Hotels... Highly Recommended

Booked Sheraton Grand Dubai through Trip, included a note to inform them it is a honeymoon trip. When arrived at the front desk, 1. room was not ready, had to wait about an hour for them to process 2. nothing was prepared in the room even when they knew we were newly weds 3. the tv was old, no Netflix no Disney+, nothing 4. location wise it’s the very first hotel at Sheikh Zayed Road so be prepared to be facing some traffic when you get into your taxi

amazing experience & staff. room was clean and met our expectations.

Very nice hotel. This is second time we live this hotel with 7 days .it is very closed to DUBAI World Trade Center, lots of guests live in this hotel. Breakfast really very good . And waiters also can offer nice service. One of waiter called Hunny really very very nice, friendly and kindly.He offers me many help during we live this hotel. I hope can meet him when next time we live this hotel. I will have business trip to Dubai soon . sure I will choose this hotel again. Very very very nice Hotel and nice people.

The Rooms excellent modren furnished and relaxed size and well equiped . - clean and luxury

My recent stay at the Sheraton Grand Dubai was an unparalleled experience of luxury and hospitality. From the moment I stepped into the lobby until the day of my departure, every aspect of my stay was meticulously curated to perfection. Allow me to share my heartfelt praise for the exceptional service provided by the remarkable staff, as well as the convenient location that made my visit to the World Trade Center a breeze. First and foremost, I must commend the outstanding service of Receptionist Nipuni. Her warm welcome and efficient assistance during check-in set the tone for a truly memorable stay. Nipuni's attention to detail and genuine care for guest satisfaction made me feel instantly at home in this elegant establishment. Her professionalism and personalized service were evident throughout my stay, making every interaction a delight. I also want to express my gratitude to Front Office Bilal for his exemplary hospitality and impeccable service. Bilal's professionalism and dedication to ensuring a seamless guest experience were truly commendable. From handling inquiries with ease to providing valuable insights about the local area, Bilal's assistance was invaluable throughout my stay. His friendly demeanor and willingness to go above and beyond exceeded my expectations, leaving a lasting impression of excellence. Furthermore, I cannot overlook the exceptional culinary experience provided by Anmol at the Feast restaurant. Each morning, Anmol greeted me with a contagious enthusiasm and expertly crafted latte customized to my preferences. His creativity and attention to detail transformed my breakfast into a culinary adventure, with innovative flavor combinations and beautiful latte art that never failed to impress. Anmol's passion for his craft and commitment to exceeding guest expectations truly elevated my dining experience to new heights. In addition to the exemplary service, the Sheraton Grand Dubai's convenient location added to the allure of my stay. As I was in town for an exhibition at the World Trade Center, the hotel's proximity to this venue was incredibly convenient, with just a few minutes' walking distance between the two. This strategic location not only saved me valuable time but also provided easy access to explore the vibrant surroundings of Dubai. In conclusion, my stay at the Sheraton Grand Dubai was nothing short of extraordinary, thanks to the exceptional service provided by Receptionist Nipuni, Front Office Bilal, and Anmol from Feast restaurant. Their professionalism, attention to detail, and genuine warmth exemplify the epitome of hospitality. Coupled with the hotel's convenient location near the World Trade Center, I wholeheartedly recommend the Sheraton Grand Dubai to anyone seeking a luxurious retreat in the heart of Dubai. I eagerly anticipate my next visit, knowing that I will be greeted with the same level of excellence and warmth that made this stay unforgettable.