Movenpick Al Mamzar

Travel Date: Early August 2024 Booking Platform: Trip.com We recently booked a one-night stay at the Mövenpick Al Mamzar in Dubai for a layover. Listed as a five-star hotel, our experience fell far short of expectations. Major Letdowns: Dated and Unkempt: The apartments felt more like old, tired rentals than a luxurious hotel. Worn furniture and a single functioning bath towel for three guests were immediate red flags. Understaffed: Encountering only one receptionist and a frequently unavailable bellboy created a frustrating lack of service. Uncomfortable Sleep: Despite booking for three, the provided room only had a king bed. A makeshift bed for our son offered a less-than-ideal sleep experience. Stale Atmosphere: An overall musty smell pervaded the apartment, further diminishing the appeal. Breakfast Below Par: Limited Choices: The breakfast spread consisted mainly of vegetables, some fruit, a single cheese option, and low-quality bread for toasting. Flies hovering near the food added another layer of unpleasantness. Inattentive Staff: A lone attendant seemed indifferent to providing basic service during breakfast. Positive Aspects (Difficult to Find, But Here They Are): While the overall experience was disappointing, there might be a few redeeming qualities for some travellers: Location: Depending on your travel plans, the location might be convenient. Who Should Avoid This Hotel: Anyone expecting a true five-star experience Families with children seeking comfortable accommodations Travellers looking for attentive and professional service Recommendation: We strongly advise against staying at the Mövenpick Al Mamzar. There are numerous other hotels in Dubai that can offer a genuine five-star experience for a similar price point. Consider exploring alternative options before booking here. Additional Notes: We have attached photos of the hotel's condition to support our review. It's important to note that other travellers may have had different experiences. However, our stay did not reflect the five-star rating advertised by the hotel or Trip.com. We hope this review helps you make an informed decision about your next stay in Dubai!

High EQ staff, genuine Kindness here, Sabina at reception, Nancy at security. Observed over my stay that they are very nice with all guests. Especially wheelchair guests. The Hotel is located at the edge of Dubai North, its the closest 5 star hotel to Almamzar beach ⛱️

It's the worst hotel I have ever seen. 1.Unbearable printed smell & so many mosquitos (Room at 1st floor,maybe 124) 2.Unstoppable noise, Complaint so many times but never solve the problem(Room 336) 3.Unpleasant service. The vehicle was late 10 mins in Jan. 2nd. It's the last time live in such a terrible hotel！！！

they were quick with the room service, and breakfast was good too

Nice Hotel with spacious rooms close to the airport. WiFi was fast and the room had plenty of universal outlets to charge your electronics.

It's just okay compared to other movenpick we stayed

Have not good service the all atmosphere not good Many tools must be requested to have

The costumer service is good as welcoming and valet parking, but room service is not many items were not available until I asked two times, bathroom needs maintenance as for food I didn’t try.. for pool is too small

At 3.am in the morning, the ceiling on the bed suddenly cracked and dripped continuously. We were woken up by a large piece of white wall covering falling off. We requested to change rooms, but the new room was not ready until 7:00pm that night, and we called the front desk many times to no avail. The service here requires you to keep calling and urging. We asked for a refund of the room fee for one night. The hotel manager said that I had to apply to the agent because the room was booked on the agency platform. The hotel manager kept refusing to deal with it. I have lived here for almost two months. I don’t know why such a service can increase the price in the week before New Year’s Day? The price increases by 500 dirhams every day. I suggest that you do not choose this hotel. The location is remote and the price is expensive. Whether there is good service depends on luck. Too disappointed.