Avaliações do The First Collection Marina

Resposta da propriedade: Dear Guest,I’m truly sorry to hear about your negative experience, and I completely understand your frustration. It sounds like the situation was very stressful, especially with an emergency at the airport. We strive to offer flexibility and support to our guests, and it seems we fell short in this case.Please know that we take feedback like yours seriously. If you’d like, feel free to reach out to us directly so we can better understand what happened and see how we can resolve this issue. Your experience is important to us, and we want to ensure that any concerns are addressed.Thank you for sharing your feedback, and I sincerely apologize for the inconvenience caused.Best Regards,Melbin Augustine

Resposta da propriedade: Dear Guest,Thank you for your fantastic review! We're so glad to hear that our staff had such a positive impact on your stay. It’s wonderful to know that you felt well taken care of, day or night. We’re also thrilled that our location was convenient for exploring all the best attractions – from restaurants to the beach and boat cruises, it sounds like you had an amazing time! We can’t wait to welcome you back for another unforgettable experience. Thank you again for sharing your thoughts!Best Regards,Melbin Augustine

Resposta da propriedade: Dear Abdul Qavi,Thank you so much for your kind words! We're thrilled to hear that you had an awesome stay and appreciate your recommendation. We look forward to welcoming you back for another fantastic experience!Best Regards,Melbin Augustine

Resposta da propriedade: Dear Mltk,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our convenient location and the friendly, polite service from our team. We're also happy that we were able to offer you a room upgrade and provide breakfast during your late checkout. We truly appreciate your recommendation, and we hope to welcome you back soon for another great stay, whether it’s for business or leisure. Thank you again for choosing usBest Regards,Melbin Augustine

Resposta da propriedade: Dear Guest,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the environment and that our staff made a positive impression on you. We’d love to welcome you back for another stay soon, and we hope it’s just as enjoyable as your first visit.Thank you again for your feedback, and we look forward to hosting you again in the future!Best Regards,Melbin Augustine

Resposta da propriedade: Dear Guest,Thank you for your continued trust in us! We’re so happy to hear that you had another great stay with us and that our staff and breakfast made your experience even better. Your recommendation means a lot to us, and we’re looking forward to welcoming you back for many more memorable stays. See you again soon!Best Regards,Melbin Augustine

Resposta da propriedade: Dear Oumilhaire,Thank you so much for your wonderful recommendation! We’re thrilled to hear that you had such a positive experience with our service and staff. Providing attentive and helpful service around the clock is something we take great pride in, so it’s fantastic to know that we met your expectations.We're also delighted that you enjoyed the high-quality, diverse breakfast offerings. Your feedback truly means a lot to us, and we’re so grateful for your trust in us.We hope to welcome you back soon for another great stay!Best Regards,Melbin Augustine

Resposta da propriedade: Dear Inna,Thank you so much for sharing your detailed feedback! We're thrilled to hear that you enjoyed the convenient location, amazing view of Dubai Marina, and the nice addition of a balcony. It's also great to know that you found the breakfast to be decent and that you had easy access to nearby cafes and restaurants.We sincerely apologize for the oversight with the towels and the lack of dental care items in your room. This isn’t the standard we aim for, and we will certainly address this with our housekeeping team to ensure it doesn’t happen again. We truly appreciate your understanding and will work to make sure your next stay is flawless.Thank you again for choosing to stay with us, and we hope to welcome you back soon for another enjoyable experience! Best Regards,Melbin Augustine

Resposta da propriedade: Dear Guest,Thank you for your valuable feedback! We’re glad to hear that you were satisfied with your stay and appreciated the suite upgrade. It’s great to know that you enjoyed the facilities and the variety of breakfast options, even during busy times.We truly pride ourselves on providing excellent service, so we’re happy to hear that the staff’s attitude stood out to you. Your feedback is important to us, and we’ll continue to strive to improve the guest experience.We look forward to welcoming you back in the future! Thank you again for your kind wordsBest Regards,Melbin Augustine