Jannah Marina Hotel Apartments - Marina Promenade, Dubai, Emirate of Dubai, United Arab EmiratesVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4/5
Muito bom
51 avaliação
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Avaliações verificadas
Agradável e bem localizado4.1
Comodidades4.0
Atendimento4.0
Limpeza4.0
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Todas as avaliações(51)
Avaliações positivas(41)
Avaliações com fotos/vídeo(1)
Avaliações negativas(4)
Mohammed Saeed AlGhamdi
Estúdio deluxe
Hospedou-se em jan 2024
Família
1 avaliação
2.5/5
Publicado em 10 jan 2024
Bad smiles all over the hotel. in addition, the fan/ventilation in each bathroom was not working. There was a leak in the Swage system.
I believe, two stars are More than enough.
The location and breakfast are nice onew.
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Rigil Mankassery
Hospedou-se em jun 2023
Negócios
10 avaliação
5.0/5
Excepcional
Publicado em 6 set 2023
Good hospitality
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Tany Bel
Estúdio deluxe
Hospedou-se em mai 2024
Casal
4 avaliação
4.5/5
Ótimo
Publicado em 8 mai 2024
Останавливались на одну ночь.
1) сам номер в целом комфортный. Всё заявленное было. Тапочки, тарелки, чашки, ложки... Была микроволновка и стиральная машинка - этим не пользовались. Зубной пасты и щётки нет (но в Дубае уже к этому привыкли - в трёх отелях разного уровня были, ни в одном не было). Не очень удобный душ, но приспособились. Перед тем как залезть в ванную - настраивали воду, а то можно на себя холодную/горячую воду включить
2) пляж далеко. Но мы гуляли, поэтому не сильно расстроились
2) метро не близко. По жаре идти было не очень комфортно
3) завтрак. Для уровня такого отеля (а заявлено 5 звёзд) оооочень слабый. Прям очень очень слабый.
4) большой плюс - вид на канал. Очень красиво! Рядом мост - с него тоже вид шикарный и днём и ночью
5) работники очень доброжелательные, были вопросы - на всё отвечали, помогали. При заезде быстро оформили
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Сангаджиев Исен
Estúdio deluxe
Hospedou-se em jan 2024
Casal
28 avaliação
4.2/5
Muito bom
Publicado em 28 jan 2024
Нормальные аппатаменты на Марине. Завтрак не очень разнообразный, но голодными не останетесь.
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Usuário convidado
Hospedou-se em ago 2024
Outros
5.0/5
Excepcional
Publicado em 10 ago 2024
I like service , it’s very nice. I’m stay two years, and everything is perfect. Room is very comfortable. I’m getting service twice a week. Absolutely amazing. The staff are very friendly, specially Gopy. His doing nice work. He take care of my room always. Whatever we have problems same time he did. Thank you Gopy
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mayka a
Hospedou-se em jul 2024
Família
1.0/5
Publicado em 25 jul 2024
A Completely desaster! We booked a room for 2 adults and 2 children and when we arrived they told us that the room only had 1 bed and they were sorry but it was what we booked. No solutions, only say they this is a problem of the travel agency. They can not do anything. Never I found a worst service.
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Resposta da propriedade: Dear MayAdrio Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kindly give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fadi Hazeem General Manager
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Usuário convidado
Hospedou-se em jul 2024
Outros
5.0/5
Excepcional
Publicado em 12 jul 2024
Me and may family stayed here for almost 2 months already until now ,we really loved to stay in this hotel everything is good from the reception and especially to the housekeeping team special thanks to diane and elsie my daughter loved them so much and very happy everytime my daughter saw them.Thanks diane and elsie.Me and my husband planning to stay here long.I will surely recommend this hotel to my friends and family.
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Lauradel L
Hospedou-se em jul 2024
Família
5.0/5
Excepcional
Publicado em 11 jul 2024
It was our second time visiting the hotel and i must say that the quality of service is consistent, from being hospitable down to being well maintained of the cleanliness of our room. Special commendation to Mam Rose who always keep our room neat and tidy, her customer service is exceptional, as well as to her supervisor Mr. Dennis who’s doing great on his task.
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Resposta da propriedade: Dear Lauradell Thank you for your wonderful review! Let me take this opportunity to thank you for choosing to stay at the Jannah Marina Hotel Apartments and for taking the time to provide us with your feedback. We are happy to see that your experience reflects our actions and our efforts toward guests’ satisfaction. We appreciate your recommendation and we do hope that we will be able to welcome you back soon. Sincerely, Fadi Hazeem General Manager
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Lauryn H
Hospedou-se em jun 2024
Família
5.0/5
Excepcional
Publicado em 28 jun 2024
Room was spacious. Comfy bed. Easy to get around from the hotel. All staff were so helpful. The cleaners were so polite and friendly, especially Gopi who made sure I enjoyed my stay and made sure our room was clean and tidy. Thank you so much :-)
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Resposta da propriedade: Dear laurynh159 Thank you for your wonderful review! Let me take this opportunity to thank you for choosing to stay at the Jannah Marina Hotel Apartments and for taking the time to provide us with your feedback. We are happy to see that your experience reflects our actions and our efforts toward guests’ satisfaction. We appreciate your recommendation and we do hope that we will be able to welcome you back soon. Sincerely, Fadi Hazeem General Manager
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Ahmad F
Hospedou-se em jun 2024
Família
1.0/5
Publicado em 22 jun 2024
Disgusting hotel, we booked a sea view and the pictures shows sea view room but they charged us extra for it and said the pictures are of another room, the details don't mention any kind of view. Completely deceiving and they taxed us twice. stay away.
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Resposta da propriedade: Dear Ahmad We would like to express our appreciation for taking the time to share your feedback regarding your recent experience at the Jannah Marina Hotel Apartment. Thank you for bringing your concerns to our attention regarding the pictures and room we offered. We sincerely apologize for any inconvenience or frustration this has caused you. After reviewing your booking, you have booked the Deluxe Studio room, the pictures placed on the website were the overview pictures. We once again thank you for your patience and we look forward to the possibility of restoring your faith in our Hotel. Best wishes, Raghav Front Desk Manager
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MattandFayeFoster
Hospedou-se em abr 2024
Casal
1.0/5
Publicado em 21 abr 2024
My husband and I are compelled to share a disheartening experience with this hotel that highlights their rigid policies and lack of customer empathy, especially during crises. Recently, during the historic flooding in Dubai—an event characterized as the worst in 75 years—my attempts to reach the hotel were thwarted by severe road closures and unsafe travel conditions. Despite proactively contacting the hotel four times to explain the extreme situation and seek a rebooking rather than a refund, their response was astonishingly indifferent and unyielding. The hotel steadfastly refused to waive the cancellation fee or to offer any credit for future use, citing policy adherence over customer circumstance. This rigid adherence to policy in the face of a natural disaster not only reflects a deep disregard for customer service but also highlights a concerning prioritization of profits over people’s safety and well-being. It’s disheartening to encounter such greed and inflexibility, and I urge potential guests to consider this experience as a testament to the hotel’s approach to customer care under extraordinary circumstances.
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Resposta da propriedade: Dear Foster Thank you, we appreciate your feedback, we would like to inform you that we have cancelled your booking immediately without any extra charges due to heavy rain and flood. Sincerely, Raghav Front Desk Manager
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Usuário convidado
Hospedou-se em mar 2024
Família
5.0/5
Excepcional
Publicado em 1 mar 2024
The place is exactly what we needed. I would have just needed a desk to work on and a couch. The room has its own kitchen, there is a kettle, microwave, toaster, washing machine, no coffee maker. Dubai Marina, metro, beach, shops, etc. a short walk away. Super friendly and helpful cleaner Frederik, thank you 😊👍
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Resposta da propriedade: Dear Marina Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Fadi Hazeem General Manager
Dmitry L
Hospedou-se em fev 2024
Casal
5.0/5
Excepcional
Publicado em 20 fev 2024
Writing my review firstly I’d like to mention the professional and polite staff here, good roof top area with a nice swimming pool, tasty breakfast where you can also find healthy food and the beautiful area outside which is good for a walk by the bay
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Resposta da propriedade: Dear Dmirty Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Fadi Hazeem General Manager
Lawskat34
Hospedou-se em fev 2024
Família
5.0/5
Excepcional
Publicado em 16 fev 2024
Lovely hotel just whst we needed. Excellent location with amazing views. Very close to JBR beach which we loved with our teenage daughter. Very comfy rooms, breakfast was nice . We were half board and had a few lunches which were nice . Staff very friendly and helpful. This is overall a very good hotel for the price we paid , don’t be expecting 5 star luxury .
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Resposta da propriedade: Dear Lawskat Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Fadi Hazeem General Manager
Trek33451137228
Hospedou-se em jan 2024
Negócios
5.0/5
Excepcional
Publicado em 7 jan 2024
First time I come this hotel too much experience , room is big and clean , pool nice view in rooftop marina view Morning breakfast super staff lovely and friendly especially thanks to engineering Bharani helping wifi and tv see you angie ....
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Resposta da propriedade: Dear Trek Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Fadi Hazeem General Manager