Deira St -, Muteena, Dubai, Emirate of Dubai, United Arab EmiratesVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
2.9/5
96 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado3.1
Comodidades2.8
Atendimento2.8
Limpeza2.8
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Todas as avaliações(96)
Avaliações positivas(56)
Avaliações com fotos/vídeo(14)
Equipe acolhedora(10)
Excelente localização(9)
Estadia excelente!(7)
Muito barulhento(7)
Café da manhã delicioso(2)
Avaliações negativas(40)
Usuário convidado
Quarto twin deluxe
Hospedou-se em fev 2025
Sozinho(a)
2 avaliação
4.7/5
Incrível
Publicado em 27 fev 2025
I love this location right next to restaurants and chai vendors half a mile to Metro 
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Sav
Quarto luxo (Deluxe King Room)
Hospedou-se em jul 2024
Casal
2 avaliação
2.0/5
Publicado em 25 jul 2024
I booked an 8-night stay at this property, but since day one, I’ve encountered numerous cockroaches in the bathroom, near the television, and even inside the minibar. I was too afraid to open my luggage, fearing that the cockroaches might get in. This is my first time experiencing such an issue, especially in Dubai, where hygiene standards are known to be very strict. After enduring 4 nights, I couldn’t take it anymore. I complained to both the housekeeping manager and the front office manager, but was made to wait 4 hours without any feedback. They offered me a room transfer, but it was to a room of the same poor quality and still dirty. I refused and opted to cut my stay short and get a refund. I will never recommend this hotel. Management needs to address this serious hygiene issue.
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NAVEED1279
Quarto twin deluxe
Hospedou-se em out 2024
Viaje com amigos
3 avaliação
4.0/5
Muito bom
Publicado em 5 nov 2024
Good hotel with good service
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MNH MUNIM
Quarto luxo (Deluxe King Room)
Hospedou-se em dez 2024
Negócios
92 avaliação
1.0/5
Publicado em 28 dez 2024
This one was Sheraton hotel later the move to a new location and this company came but actually they don’t know how to operate and utilise , deceleration is old , water system is not good
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Usuário anônimo
Quarto luxo (Deluxe King Room)
Hospedou-se em dez 2023
Sozinho(a)
31 avaliação
2.0/5
Publicado em 16 dez 2023
Reception check~in service very slow? And attitude is very strange. Elevator and Room accessories are very old. Many bars surrounding and too much noise. Will not come again.
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Usuário anônimo
Quarto twin deluxe
Hospedou-se em mai 2024
Família
1 avaliação
4.0/5
Muito bom
Publicado em 17 jun 2024
Our family of four stayed in this hotel. My kids are 3 & 2 years old. My husband needed to go back at our house so we were left in the hotel rooms for few hours. My 3 year old daughter wanter to turn off the lamp, so she did (I allowed her as she just need to click on something). Then suddenly a sound was made and all the lights turned off. My kids got scared, the room was dark. I called the reception, staffs came to our room, they changed our room (to a smaller one). I was shocked and scared as my daughter's fingers has black markings on them. One of the staff also mentioned that it might be my daughter's fault that it happen, she's just 3 and an adult is blaming her for their defective lamp. I was upset.
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Usuário convidado
Quarto queen deluxe
Hospedou-se em mai 2024
Sozinho(a)
4 avaliação
3.2/5
Publicado em 12 mai 2024
The hotel has been refurbished recently and the rooms and other facilities are good. Diera is in old part of Dubai. The crowd that you will encounter inside and outside hotel is mostly South Asian. There are a number of very good Pakistani and Arabic restaurants.
I have been staying in this hotel but first time I got a lot of noise from planes flying from nearby airport. A few nights, I was waking up every time a plane passed.
Surprisingly there was no noise from the nightclub on the ground floor.
Don’t expect much of customer service or if you need any maintenance work in the room.
Overall if you want to stay closer to airport without spending a lot of money and are not bothered by lack of professional service and airplane noise, you can have a resonably good stay.
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Basal
Quarto queen deluxe
Hospedou-se em set 2023
Negócios
15 avaliação
4.2/5
Muito bom
Publicado em 3 set 2023
service slow
It is not good for the staff to come at 10:30 in the morning and ring the bell to ask whether you have stay more ?
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Ahmed Haluda
Quarto superior queen
Hospedou-se em jan 2025
Negócios
57 avaliação
2.7/5
Publicado em 6 jan 2025
Only location is the advantage
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Jelyn Joy Ga
Quarto luxo (Deluxe King Room)
Hospedou-se em set 2023
Casal
4 avaliação
3.2/5
Publicado em 10 set 2023
It was good and cozy, the location is very good and near to the airport.
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Sultan74
Quarto twin deluxe
Hospedou-se em jan 2024
Negócios
100 avaliação
5.0/5
Excepcional
Publicado em 3 fev 2024
It was. Nice stay in dubai Good location , hotel
Staffs ar very friendly overall good service
Thanks to trip
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NabeelR
Quarto luxo (Deluxe King Room)
Hospedou-se em jan 2024
Casal
4 avaliação
3.5/5
Publicado em 20 fev 2024
Great location. Very close to the airport and Gold Souk.
The rooms are nice, could be a little bit cleaner.
There's a lot of tourist around as the location is very ideal.
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Basal
Quarto queen deluxe
Hospedou-se em set 2023
Negócios
15 avaliação
2.2/5
Publicado em 13 set 2023
It was ok for the price but the staff was very rude.
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Usuário convidado
Quarto premium king
Hospedou-se em dez 2024
Família
1 avaliação
3.2/5
Publicado em 15 jan 2025
Just average hospitality
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Lhay
Quarto queen deluxe
Hospedou-se em mai 2023
Viaje com amigos
18 avaliação
5.0/5
Excepcional
Publicado em 30 mai 2023
Another Happiness at Grand Excelsior hotel .!
How i wish to stay here everyday felt like a Queen !
Thank you very much for the breakfast clun special mention to mohammed 😊💯
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Resposta da propriedade: Dear Lhay,With so many places to choose from, it’s our pleasure that you decided to stay with us and it sounds like we made a great impression. Thank you and we look forward to welcoming you back again soon.We wish you all the best,Sanjay LuthraCluster Director | Grand Excelsior Hotel Deira