Avaliações do Adagio Jumeirah Village Triangle

This receptionist named Noor is the most useless receptionist (yes that’s the word I can only describe her) I have ever dealt with in my entire stays at hotels. She shows annoyance when we asked for help. She talks to us like as if we are not guests of the hotel (long staying guest in fact) . The other Indian lady is another pointless receptionist, she asked what you need and she won’t even let you know if she’s doing it for you or not. She just makes you wait there without saying anything . I would have given this hotel 5 star but because of those Indian girls and this reception supervisor Seif , 0 star would be even better . The only good thing I can say is the service of Ying, she has been very good at her job, she’s definitely one of those people every hotel needs . Perfect customer service , perfect interaction . She just knows how to handle guest properly. She’s definitely a person I would like to deal with when checking in and not those unhelpful Indian ladies. Seif on the other hand, is a bit of a liar. He would promise guest to transfer them to a different room when there’s an available one and yet he wouldn’t do such thing . I even went to the reception about an update 2 days later as he promised but unfortunately he didn’t endorse anything about a room transfer. Nada . Everybody at the reception has no idea about the guest concerns. The night before our check out, we asked how much it would cost if we wanted to extend our stay for a day . Seif said it’s only going to cost us 215 AED (price given to our company) take note, he is aware that I was in the 1 bedroom apartment. Another colleague was in another 1br apartment and she was informed the same price as well as those colleague of ours who were in the standard studio. Since we were informed of that price, we didn’t pack anything and decided to stay a bit longer, unfortunately on the day of our supposed check out, we went to the reception to extend our room as what instructed by him. Unfortunately, we were told that for extension it’s gonna cost 500+ aed for the 1BR and 400+ aed for the standard studio . We explained about the price we were told and unfortunately Seif denied it . We then had to pack our things in a rush and look for a place to move to. BECAUSE OF THAT WRONG PRICE INFORMATION, 2 of my colleagues were in the streets until 10pm with their suitcases looking for an apartment to move to (we were long staying guest at the hotel) we had too many stuffs. 2 star because of the good service of Ying and other employees (hskg,gym and pool stuff) otherwise it would have been 0 star without them .