Usuário convidado
9 de outubro de 2024
Planned to stay for two nights to explore Durham and watch a band. On arrival it was clear the premises weren’t as described. There were broken windows, badly neglected external areas and rundown interior. The superior double room was tiny and had not been cleaned properly for a long time. We could write our name in the dust. The room was advertised with a bath but it didn’t have one and the street view was a view of a gable wall. We tried to persevere but on returning back at 10:30, the pub was blasting music out. This continued until half past twelve and the bar didn’t empty until 1am. The noise was deafening. We went to see staff in the morning but no one was available. We checked out after one day, left our keys and returned later but on two occasions no one answered the pub door. We have had telephone conversations with the pub manager but they refuse to refund us for the second night. It wrecked our weekend and we had to spend additional money for another hotel. The worst experience I’ve ever had in relation to hotels. Avoid at all cost.
Traduzir