SureStay Hotel by Best Western East Brunswick

Great location; facilities is a bit old, but still functional. Also, pricing is great!

雖然價格相比周圍其它酒店便宜，但其實也是標準化的美式酒店配置。性價比還可以，周圍餐廳很多。

In my previous comment July 4th, I wrote that my credit card was incorrectly charged an extra 80USD. In their response, they wrote that I have a pet in the hotel, this is my response to this finding. Wrong information, wrong observation. Are you people sure who is staying in your hotel????? I don't have any pet in my own country and in the USA and I wouldn't bring my pet from Europe to USA for a 4 days vacation. It is not worth tormenting the animal for an 11 hours flight to USA and 10 hour flight back to Europe. You are hundred percent confusing me with another person. I object one hundred percent to your finding, which has no legal basis, and I want the 80 dollars back for something I did not do. This is unbecoming of a huge company. This has gone on too long.

I stayed at Surestay Best Western Hotel East Brunswick NJ from June 9-13. Room was clean, everything worked, however extra 80USD was charged to my credit card. I paid my stay via well known travel agency and tax included. I have written to Best Western 2 times so far, 20 days passed, but there is no return about what happened and why this 80USD charged to my credit card. No information was given to me from the hotel. I have been coming and going to America as a tourist for 35 years and this is the first time I have encountered such nonsense.

I had the worst experience ever staying at this hotel. The two-star rating should be downgraded to one star due to the poor treatment of guests and the terrible conditions of the rooms. Unfortunately, I would never choose to stay here myself, but as a wedding vendor, I had no choice but to stay here for an event. I was assured of a late check-out for my stay, but the service I received was appalling. At 12 PM, I was harassed for leaving the room, even though the parking lot was empty, clearly indicating low occupancy. It felt more like a hotel that caters to short stays. Despite informing the front desk that I would leave, within five minutes, a cleaning lady knocked on the door. Shortly after, a rude maintenance man appeared, demanding I vacate the room immediately. To make matters worse, the non-smoking room I was given reeked of cigarette smoke, and the walls were paper thin—you could hear every noise from the surrounding rooms. Being treated like a squatter at a place you’re paying to stay, along with dealing with such poor room conditions, is horrendous and unacceptable. I would never recommend this hotel to anyone.

Even though I booked a mobility accessible room thru Best Western, a mobility accessible room was NOT available. The front desk manager said the accessible room had not been cleaned and the maids left at 3:00. This was the 2nd Best Western motel that did not have an accessible room that I had booked. My wife is in a wheelchair and really needs an accessible room. All other motels on a 16 day trip had accessible rooms. The ground floor room the manager put us in was not very clean and the A/C did not work very well.

Online review were right about the place. Excellent standards and very helpful staff. Very and close to transport.

It was an excellent stay. Customer service was outstanding! Very nice and they were there to help me with anything I needed in a timely fashion. My room was very clean and comfortable and close to restaurants and grocery stores if I needed it. I would absolutely recommend this hotel to anyone looking to get away and relax for a few days. Thank you SureStay for making my stay truly memorable and I will be back soon!

In the middle of nowhere east brunswick I found this hotel last minute while I had to visit my sick uncle at the Hackensack Raritan hospital. It was just up the road on highway 18. The breakfast was great. Associates were friendly. And I got a discount at the IHOP next door when I told them I was staying at the hotel. All in all it was a good trip. Uncle is fine BTW and I'll be glad to visit this stay western again if I need to come this way.