The Chateau Grande Hotel

The hotel and room is nice and clean. Definitely value for money. The only drawback is that it is a bit far away from everything

We stayed two nigths. We returned at 4pm but the room was not clean. The best solution was give us fresh towels. The staff was very rude. It is incredible this service in a 5 star hotel. The check in begins at 4pm but the rooms are not prepare and the staff are very incompetent.

We booked this hotel many months before the wedding. I called a few times to ask specific questions as when booking online I neeeded to check a box for AC which concerned me. The receptionist was very nice explained that was a glitch and all rooms have air. I also gave her some requests for our one night stay. We didn’t want to be on top of the bar as many reviews said you can’t sleep it’s so loud. Again the receptionist said no worries. Our wedding was a daytime wedding at 11 am on the property. They said checkin time is at 4 if but they will hold our luggage and we can valet park. We can check in as early as 2 if any rooms are available but they can’t guarantee that. However, all rooms are ready for check in at 4. This is NOT true. When the wedding was over around 4 ish we made our way to the lobby to check in and stood in line for about a half an hour. Then when we reached the counter we were told our name had been added to the que. WHAT? Check in time is at 4? Yes, our rooms are not ready we are very busy. We didn’t get a room until after 5. We missed our dinner reservations as well since we needed to get in the room to shower and get ready - we were in wedding attire. Also note, they tried to give us a room on the second floor over the bar after requesting not to be over the bar. This was at 4:50. We asked to speak with a manager. The manager found us rooms on the 4th floor but made sure to say that we could have come as early as 2 to check in. I was there at 10:45 am, gave you my luggage, valet parked and asked to check in and you told me come back after the wedding. Check in is at 4 with an early check in at 2 if rooms are ready. So I went to enjoy the wedding. Had I known there would be a que and a line and angry people I would have slipped out of the wedding to do a checkin at 2pm. But they don’t tell you this. They don’t say you will be put into a que. this was ridiculous. The supervisor and manger were not sympathetic and would not take any responsibility. Fast forward - we woke in the am to no water. Toilets didn’t work, showers, or sinks. When we called they said the best they could do was give us a late check out but they had no idea when the problem would be fixed. We slept in the bed and that was all we did. We left unshowered headed to our next event. We spent money on dinner in their hotel because they caused us to miss our dinner reservations. And we spent money in their lobby on drinks waiting for a our room. When we asked if they could comp us for our inconvenience - they said no. I called my credit card company. I couldn’t dispute the charge because I spent the night. No water, no available room doesn’t matter. This hotel knows this and that is why they take no responsibility. The credit card company said normally the hotel comps the customer for their inconvenience but this was not the case with this hotel. It’s family owned. It’s not a chain. Sadly, this happened to us after our wedding was over. However, there were people

Beautiful hotel. The front desk was very helpful and friendly. Comfortable room and bed. Everything was clean and neat. Stayed here for a wedding and would highly recommend! It's literal steps away from the wedding reception building and chapel.

This is billed as a luxury hotel, and other than the lovely man who came to our car for our bags, it was anything but luxurious. We went for a wedding so we were able to walk to the on-site venue (which IS luxurious). Asked for a quiet room and we were put right near the elevator and the noise kept us up till very late. The room itself is small and the bathroom is tiny, and the rug needed to be cleaned. We’ve stayed at much nicer Hampton Inns. There’s no real place for breakfast other than a Starbucks in the lobby, which you’ll need if you want coffee in the morning. The restaurant is only open evenings which was fine with us since we were attending the wedding. The Park Chateau and its chapel were lovely, as were the grounds. Absolutely beautiful place for a wedding but next time I’d stay at a nearby hotel.

Beware the destination fee . After looking over my bill for a one night stay we had to pay an extra 29.95$. When I asked what it was I was told it was to cover the two bottles of water in the room and coffee. I live in NJ so it didn’t seem like a destination to me. There is no pool, no robes in the room. The room was clean and the beds comfortable