Usuário convidado
22 de março de 2023
Stay away! Especially if you are a woman! Mother Nature decided to arrive early during a trip, and in the middle of the night. I was charged a $50 additional cleaning fee because there was a spot on the bed. When I called about the additional fee I was told that they understood it wasn’t my fault and that “nature happens,” but it wasn’t “fair to them” to have to deal with it. I then was told I could “just come back to KY and clean it up myself!” They were also really sneaky. Refusing to give us a receipt when we checked out and refusing to give my husband a copy of the no pet/no smoking waiver he signed. Why would they flat out refuse to give you a copy of our receipt and their policies, even when we asked for them? I could understand if I trashed the room or stole something, but something that was completely out of my control? They even said they understood it was not my fault and that us was not right and it wasn’t fair; but they also said, “We don’t care. We can charge for this and we’re going to do so.”
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