Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!

Avoid room 125 it’s a shoe box your view from the window is a flat roof full of ventilation units the noise is horrendous yes I was a solo guest but I’ve stayed in this hotel on many occasions and never been put in the kennel in 125. Just be aware when you check in and if they allocate room 125 save yourself the journey up 2 flights of stairs and the walk to the end of the corridor and just decline the room on a claustrophobia issue. Apart from room 125 everything else is fine about the hotel, my advice to the manager is make room 125 the cleaner’s closet

I really can't believe the negative views that I read. From arriving the staff were fantastic. Used the pool and hydrotherapy pool which was really nice. Our room was lovely, very clean, shower was great. Breakfast was beautiful. Will definitely stay here again. Please don't let the negative reviews put you off, some people just have to whinge about nothing.

First time visiting and had a great experience, the leisure facilities were especially good. Danny was very helpful in providing a swimming noodle for our daughter and just very welcoming and professional all around. Will definitely be visiting again.

The hotel itself, and the restaurant were great, aside from the heat and lack of decent fan in the room. Little bit rushed at dinner if sitting a bit later. The REAL issue, is the spa. It wasn't looking the cleanest the last time we came, and this time it was even worse. There's green and grub in the pool and all around. The sauna is just a warm box with broken benches. There was 2 kids running riot, splash and throwing a ball at folk, and they apparently often do this, and are unaccompanied, which meant none of the Spa guests could actually enjoy their spa. Sadly it's out us right off coming again, which is a shame. If there's proof of a good scrubs and a lick of paint, and seats not ready to collapse, then we'd consider it

The hotel staff I spoke to were great, room was ok - comfy beds, I actually slept all night once I was able to get off. The walls are paper thin though and I could hear the full conversation of our neighbours - this went on quite late for us. Spa is fab - when it’s all in working order, this is the first time we’ve visited when the hydro pool has been working - so you might want to check this if you’re planning to visit. The sauna had been switched off and unfortunately we weren’t in the spa long enough for it to heat back up, but we enjoyed the pool & jacuzzi. The food at the birdcage restaurant is delicious but the service lets it down - slow & sloppy! We had to get the attention of 3 staff members who had been stood in the kitchen talking for 5 minutes, just to pay our bill, as nobody was on the floor. They also have no communication - I paid to get £50 food allowance and the food was still on my bill - had I not checked I would have been out of pocket but the staff should know we have this as we booked through our room number. Its a real shame the place has these let downs because despite all of that I do actually enjoy coming here, but soon I think the bad may outweigh the good and make us venture elsewhere.

Myself and my partner just joined the gym / Spa which are both lovely!! Gym is always clean and not overly busy as is the spa area. We like to go on a morning before work and it's not really busy at this time. We had breakfast there last week too which was lovely! Can't wait to do it again next week. The only issue we have encountered is a group of elderly people on a morning who meet there to swim. They give out very dirty looks to others getting in the pool and then visibly speak about you. We understand they may do this daily, but other people pay to be members also and have just as much right to be there... they will likely make some people feel uncountable and could potentially lose the spa business. I think they need to be informed that they do not own the pool and people will not tolerate dirty looks! We've let them go so far, but one more and I will likely ask what the issue is! As its just rude. They also take up most of the pool on purpose so others who want to exercise before work cannot swim really. Other than this group its a great place!

We stayed for one night and to be fair that was enough. On arrival we were able to leave our car in the car park as too early to check in. There was no charge for the car park. There was a bus stop directly across the road a very regular number 7 bus took you into their lovely town with plenty of lovely shops, restaurants, bars and family run coffee shops. Check in was good and we found our room quickly. We were on the ground floor. Our room over looked the back garden which was very run down and in urgent need of a re vamp. Old garden furniture, wood work dropping to pieces and dead plants and weeds. Someone obviously had smoked in the room we stayed in as there were cigarette ends outside on the floor! Room was old but clean with kettle tea/coffee/biscuits. The hairdryer was old and made a terrible noise so I used the one I took. Basic complimentary toiletries in the bathroom and the shower was over the bath. We decided to have an hour in the pool area which was nice and relaxing. We used the steam and sauna areas. Small but hot as it should be. Descent changing rooms with showers and chairs around the pool side. The hydrotherapy pool was not working which was a shame. The pool receptionist was very friendly. During our stay there was a group of rugby players which were loud and in appropriate deciding to roll all over the floor in reception and drop their shorts for all to see. A very unpleasant experience. There is a small bar which serves the usual and to be fair around the same price of town. Now to breakfast. It was poor. On arrival we were told we could sit where we wanted. We sat on a table for 2. There was no cutlery and the table required cleaning before we could sit down. The only branded cereal was weetabix. There were bran flakes corflakes and coco pops No yogurts, pastries or fresh fruit and the toast was the cheapest looking. There was warm orange and apple juice. We ordered a full English which was poor. The bacon was fatty sausage well over cooked and the black pudding was a solid block. There was a small half a tomato and mushroom which were very greasy . The hash brown and beans were good and hot. There was tea and coffee which were served in pots which was good. The poor waiting staff really didn’t look happy to be at work. Checkout was quick and easy. Overall hotel in need of a complete re vamp, food was only average at best. However in a great location for exploring Yarm. Will definitely return to yarm but maybe not this hotel.

I booked the yarm suite for a masterclass i was hosting. Communication was excellent, staff couldnt help enough. I felt welcome and able to set up the room exactly how i needed it: nothing seemed too much to ask. Highly recommend for anyone looking for meeting/event space