Usuário convidado
12 de janeiro de 2023
We booked 6 rooms to spend the weekend In Eilat with our family , when we arrived it was a chaos , so many people in the lobby ! The staff was very overwhelmed and very rude , we received our room which was not clean and smelled like cigarettes!! I couldn’t sit there for more than 5 minutes, we called the lobby , no one answered!! I went downstairs , the receptionist was so Rude , I don’t know how they manage this facility and host people on a daily basis with this attitude! I asked for the supervisor, she wasn’t available, I complained to someone else and they switch my room but not my kids room , they took us to the supervisor’s office , she switched my room but left my minor kids so far away from me ! I couldn’t be so far away from them so I kept the original room that smells from cigarettes!! Do yourself a favor don’t book a room in this hotel ! They Managment is horrible, I was left speechless. This is not a vacation!! They should be a shame to them self and the upper management should consider to check what’s going on on the hotel level !
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