Shushanna T
31 de agosto de 2024
Overall, we had a pleasant experience with some notable highlights and a few disappointments. **Pros:** The hotel itself is lovely, offering clean, sandy beaches that were a joy to relax on. The food provided was of good quality, and the staff across the board were friendly and welcoming. A special mention goes to the spa; thanks to Florenta, the Spa Manager, and her colleagues, Spina and Maria. Their professionalism and warm demeanor made our spa experience relaxing and enjoyable. The on-site tavern was another bright spot. The food was delicious, and Isabella, who works there, was incredibly friendly and helpful. She truly enhanced our dining experience with her cheerful and accommodating nature. **Cons:** Unfortunately, our experience with the reception staff was less than satisfactory. Upon arrival, we were assigned two rooms that did not meet the standards we had paid for; instead of the sea and garden view rooms we expected, we were given rooms on the first floor with a view of a wall. Despite being informed that these rooms were of a higher standard due to their larger size, this was not what we had requested or wanted. It took four days of persistent negotiation before we were finally moved to the rooms we had originally booked. This situation caused significant stress and inconvenience, taking time away from what should have been a restful vacation. To add to our frustration, when we requested a late checkout as compensation for the inconvenience, we were only allowed to extend one room until 12 p.m., while the other had to be vacated by 11 a.m. Would we recommend the hotel? Yes, but with a caveat to ensure that your room specifications are confirmed in advance to avoid similar issues.
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